Sidewinder today announced that its ServicePLATFORM real-time scheduling software has been selected by Orbis plc, Europe's leading empty property and neighbourhood improvement company. Orbis will be using the Sidewinder software to improve efficiency and reduce cost by more effectively scheduling its 250 work crews throughout the UK.
Orbis specialises in property protection for housing associations and councils. Its crews protect and secure vacant properties, and clean and repair properties before re-letting.
Each crew, consisting of up to three people, were dispatched manually, leading to inefficiencies and inactive waiting time. With 60% of jobs required on the day they are requested, with such requests usually coming in the afternoon, real-time scheduling is essential to improve efficiency and reduce Orbiss overtime bill. The Sidewinder solution will also help Orbis to effectively manage Service Level Agreements (SLAs).
David Sell, service despatch project manager at Orbis, said, We operate in a competitive market, where prices have fallen by up to 50% over the last four years, so it is vital for us to be as efficient as possible. We chose Sidewinder because of its dynamic real-time scheduling capabilities, its excellent flexibility, and its competitive price.
Derek Brown, sales and marketing director at Sidewinder Europe, says; By managing its teams more closely, Orbis will be able to improve the service to its customers, improving the quality of life for council tenants nationally, and will also be able to dramatically reduce costs.
The flexibility of Sidewinders ServicePLATFORM is required because Orbis needs to break jobs down to individual tasks.
A recent government initiative to recycle housing more quickly and to make council estates better places to live has also reduced the costs incurred by councils. This is good news for the residents and the taxpayer, but means that Orbis is under further pressure to cut its costs and improve efficiency.
Following a three-month pilot at a single site, the Sidewinder software will be rolled out nationally to Orbiss 11 branches. Orbis is currently also evaluating solutions that will enable it to deliver information to its crews via mobile devices.