Dyson Picks Sidewinder to Enhance Efficiency of Service Staff with Real-Time Appointment Scheduling

Sidewinder today announced that its ServicePLATFORM real-time scheduling software has been selected by Dyson, the UKs leading brand of domestic appliances. Dyson will be using the Sidewinder software to enhance the efficiency of its 181 field service staff throughout the UK.

Dyson is the only company in the white goods industry that provides support in the field for items such as vacuum cleaners and washing machines, rather then requiring them to be returned for repairs. This improves the service to customers and helps reduce damage in transit.

Before the Sidewinder implementation, engineers were allocated to jobs by post code. Sidewinder provides a real-time scheduling solution, enabling Dyson to offer and schedule appointments intelligently and remove the post code boundaries.

As well as improving efficiency, the Sidewinder software also means that appointments can now be scheduled to a morning or afternoon slot.

We selected Sidewinder having compared it to other providers in the market in a year-long selection process, said Frank Morgan, Service Product Manager, Dyson Ltd. Sidewinder offers us the flexibility and advanced scheduling capabilities we need to advance the efficiency of our field service staff.

Derek Brown, sales and marketing director at Sidewinder Europe, said, Were delighted to be working with a leading brand such as Dyson. This is just the kind of real-time appointment scheduling application for which Sidewinder is ideally suited.

Currently in development, the implementation will go to pilot stage this September in one service region, then will subsequently be rolled out to other regions. Dyson is using four of the components of the Sidewinder platform: RealTIME Scheduler, AppointmentOPTIMISER, ResourceMANAGER and InformationGATEWAY.

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