Vidus Limited, an @Road (NASDAQ: ARDI) company, today announced the global launch of taskforce 7, the latest release of its automated and intelligent field service delivery solution. taskforce 7 introduces new features and functionality that is designed to assist service providers to deliver a consistent and more reliable customer experience.
Recent research has shown that many service providers do not have systems or tools in place which can allow them to meet customer needs. The research revealed that 94% of service providers cite unpredictable events as the cause of problems when delivering service to their customers, with 92% stating that delivering an on-demand service to their customers would be too challenging.
Vidus taskforce software uses real-time data and artificial-intelligence algorithms to deliver an automated and holistic view of the entire Service Delivery Lifecycle from business, strategic and operations planning, through capacity management and service fulfilment to post-event review and action.
taskforce 7 helps to synchronize resources across a business, breaking down traditional silos and allowing tasks to be implemented by different departments, crews and individuals, resulting in highly complex activities that can be carried out in a timely and efficient manner.
taskforce 7 is designed to manage the sophisticated service delivery process, which enables service providers to become more customer-centric. Future plans to augment taskforce 7 include: dynamic capacity planning and controlling, urgency assessment, resource management and geography management.
These functions are designed to assist service providers in using available resources, reducing the need for spare capacity and decreasing redundant resources in order to help ensure the organisation is operationally efficient without compromising customer promises.
taskforce 7 also introduces a common Microsoft .NET application architecture which can be used for mobile field service functions, customer service functions and in the operations and planning functions. In addition, consumers are able to use web-based tools to interact directly with the service providers appointment system to select and control their favoured appointment window.
In todays competitive business and service delivery climate, service providers are becoming more customer-centric, said Martin Knestrick, @Road managing director, Europe. We believe customers have higher expectations and demand that service providers fit their preferences at a time when service offerings have become more complex and diversified. taskforce 7 has been developed to enable service providers to manage those expectations and reliably deliver against commitments despite ever increasing field service delivery complexity, changes, unplanned events and other disruptions.