FWL Technologies and PIL complete major software project

Liverpool based FWL Technologies Ltd (FWL) and Pacific International Lines Pte Ltd (PIL) of Singapore have completed the implementation of the web-based Container Ship Management solution (webCSM), which provides the carrier with a comprehensive solution to a wide range of shipping functions and processes.

Operating from a single Oracle database sitting on its central server, PIL and its feeder company ACL are continuing to roll out webCSM to all their 130 plus owned and independent liner agency offices throughout North Asia, South East Asia, India sub-continent, Middle East/Gulf, Africa and Australasia. The solution is also being used to serve the carriers recently introduced European trade lane.

Working closely with PIL in this leading edge technology, FWL developed solutions that answer the current real-time and fast moving needs of a modern and aggressive player in the areas of pricing, bookings, documentation and invoicing, as well as vessel operations, vessels scheduling and equipment control.

FWLs software solution is designed specifically for PIL to better serve its growing client base and numerous liner agency offices including the carriers Head Office activities and those of ACL.

Terry Malone, FWL Technologies Asia Pacific General Manager said; I have been directly associated with the project from the beginning, when both PIL and FWL faced some interesting and, sometimes, frustrating challenges. We have overcome those challenges together and it makes me feel very proud of the achievements made during this project.

Each shipping line has its own structure and processes which require a set of different solutions. I firmly believe FWLs 30 years in shipping and now total supply chain management software development have helped us develop a deep understanding of the industry which enables us to provide specific solutions for our customers.

This is the conclusion of the immediate project, however close working relations between PIL and FWL will carry on into the future as we all seek continuing improvements to systems software.

Mr. William Tay, Project Director of webCSM System said: "This web-based approach is a new platform with which PIL can deploy our shipping solution to our agency network with ease and minimal investment at these locations. webCSM allows our agents to provide quality service to our customers and timely information for PIL's principal office to manage our operational efficiency."