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Colin Hay, VP Sales, Intelecom UK looks at the advantages of smarter CRM.

Customer relationship management (CRM) is a moving target of definitions and associations. Even full time professional industry watchers have to update their standard definitions to reflect the evolution of a market that Gartner forecasts will be worth US$36.7 billion in 2017.

Brother UK is launching two new ranges of business inkjet printers in a bid to help channel partners capitalise on a market which has grown 7% year-on-year*.

ip.access has launched a major upgrade of its Presence data monetisation service with the release of a new next generation sensor.

Infor has announced the next generation of Infor Customer Relationship Management (CRM), which features an intuitive user interface with Infor SoHo styling for the updated mobile application.

Swedish group voice communications services specialist GroupTalk has announced the launch of a new version of its cloud-based push-to-talk (PTT) technology over the mobile network; New features include an updated panic alarm with positioning, and a new integrated queuing functionality in the PC Dispatch activated from Android as well as iPhone users.

Socket Mobile, Inc., the provider data capture and delivery solutions for enhanced productivity, has released the latest version of its Cordless Hand Scanner Software Developer Kit (SDK), SocketScan version 10.2.

AGM Telematics, the fleet management and vehicle tracking solutions provider, has updated its app and is offering the device free-of-charge to all routeMASTER users.

Handheld Group, the manufacturer of rugged mobile computers, has announced new expansion pack features for its Nautiz X8 rugged PDA.

SmartCAMcnc has announced the release of updates to all four of the SmartCAM v2015 native data translator modules.

LINE Corporation, owner and operator of the free call and messaging app LINE, has announced the release of a new update for the app, version 4.8. Included as a new feature in this update, the mobile payment service "LINE Pay" has now been released globally.[1]