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SalesAgility, the author and maintainer of SuiteCRM- the open source CRM applications, has announced the availability of SuiteCRM 7.8.3 Long Term Support (LTS) Edition for free download.

Zoho has unveiled Zia, the new Zoho CRM intelligent sales assistant, powered by AI, that detects anomalies, suggests workflows and macros, and advises salespeople the best time to contact a prospect.

Colin Hay, VP Sales, Intelecom UK looks at the advantages of smarter CRM.

Customer relationship management (CRM) is a moving target of definitions and associations. Even full time professional industry watchers have to update their standard definitions to reflect the evolution of a market that Gartner forecasts will be worth US$36.7 billion in 2017.

TeamViewer, a global pioneer of remote control and online collaboration software, has announced the integration of its remote control app with the Salesforce Service Cloud platform.

Zoho has unveiled what it claims to be the industry's first multichannel customer relationship management software with the latest, major release of Zoho CRM.

Eptica has been included in Gartner Inc's "Magic Quadrant for the CRM Customer Engagement Center (CEC)" by Michael Maoz and Brian Manusama, May 4, 2016.

Infor has announced the next generation of Infor Customer Relationship Management (CRM), which features an intuitive user interface with Infor SoHo styling for the updated mobile application.

By Lang Smith, Founder, Cloud Signalytics.

Just what exactly is predictive analysis? Simply put, it's the ability to more precisely predict a customer's future spending based on their past behaviours.

With businesses generating and accumulating more data than ever before, it has never been more crucial for managers to find ways to leverage this data to help them meet their business goals.

Veeva Systems' latest release of Veeva CRM Mobile this month will natively support Microsoft Windows 10.