Self Service Checkouts May Not Be The Best Option For Retailers
Jun 10, 2015 Comments (0)
Further to news last month that Morrisons has made the decision to replace some of its self-service checkouts with manned stations, following 96% of their polled customers saying their preferred someone a the till.
For retailers, they are not cheap to set up either, as a typical four lane set up can cost in the region of £85,000 to install*. Self service checkouts are extremely complex pieces of equipment which include scales, scanners, touch screens, software, till, receipt roll, card and cash payment processing as well as the ability to provide cash back to the customer in the form of both notes and change.
As a result, reliability and till downtime continues to be a challenge for retailers who are actively promoting the use of self-service checkouts in their stores. With this in mind, it is no surprise that Morrisons have plans to re-introduce more staffed checkouts as ultimately, the customer preference will always be the overriding factor.
Fiona Cowlam
The blogs I will post will be from various member of the Barron McCann team. From the MD to our Service Managers, Workshop team and Engineers. We will be commenting on all the issues that our customers in retail and government face and share our expertise and experience as a major supplier of IT Service across the UK and Europe.
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