Infor brews better business processes for Fuller's

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Infor, provider of business applications specialized by industry and built for the cloud, has announced that Fuller, Smith and Turner P.L.C. (Fuller's), an independent British brewer with a portfolio of almost 400 pubs, has chosen Infor CloudSuite Food & Beverage as the basis of a radical business process transformation project to drive growth.

As part of a 15-year deal, Fuller's will implement Infor CloudSuite Food & Beverage alongside Infor Enterprise Asset Management (EAM), Infor Contract Lifecycle Management (CLM), Infor Customer Relationship Management (CRM), and Infor Dynamic Enterprise Performance Management (d/EPM). The cloud applications will be deployed via Amazon Web Services (AWS) across both divisions within Fuller's: The Fuller's Beer Company, which brews a portfolio of premium beers, and Fuller's Inns, which has an estate of 195 tenanted pubs and 197 managed pubs and hotels.

Following a thorough review of the market, conducted in association with consultancy Lumenia, Fuller's established a compelling business case for a complete refresh of its system architecture, including the replacement of a legacy ERP system. Infor was selected on the basis of its rapid deployment capabilities, stronger and more comprehensive functionality than competing solutions, and the best practice processes available "out of the box" with Infor CloudSuite Food & Beverage.

The manufacturing resource planning (MRP), logistics and supply chain functionality within Infor CloudSuite Food & Beverage will help to ensure improved efficiency and planning. The addition of Infor CRM will enable a consistent, single view of interactions throughout the business, improving service levels to brewery customers.

Infor EAM will be deployed as part of the facilities management of the estate, including call center operations, mobile service and plant maintenance of assets in the brewery. Also supporting the estate business, Infor CLM will be implemented to improve the creation, negotiation, execution, and management of supplier contracts.

Infor d/EPM will be implemented across both businesses, with strong, consistent business intelligence and analytics applied to not only drive the profitability of the estate but also operations within the brewery.

"This investment in our fundamental systems will impact all parts of our business going forward and will be a step-change in our ability to quickly interrogate the underlying trends and performance," said James Douglas, Fuller's Finance Director. "That should enable us to improve the way we plan, act and react and will help us continue on our growth trajectory."

"For a company such as Fuller's, steeped in a history going back to 1845, a digital transformation project is all about ensuring not just the next year or two of success, but laying foundations that will last decades," said Stephan Scholl, president, Infor. "The size and scope of this deal shows the level of confidence businesses now have in cloud and how it is a core part of their plans for the future. This approach is a hallmark of those companies that are not prepared to dwell on traditions, and as such, will continue to grow and dominate markets."

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