New and used car and van dealer Now Vauxhall was originally London based, but spread its wings this year to include 8 dealerships in Swindon and Marlborough in Wiltshire. Long standing users of AGM routeMASTER Tracking, this new geographical spread means it's more important than ever to be able to keep an eye on their fleet of parts delivery vans.
There are a whole host of reasons why real-time vehicle tracking was the obvious way forward for the company.
"The first thing was needing to know where our vans are so when a customer rings asking where his delivery is we can give him an ETA, or let him know it has been completed," says Group Parts Manager Richard Sword. But that's just the start of things – above all else Sword uses the system to protect his drivers and his company.
"We've had incidents where people have claimed to have been in an accident with one of our vehicles and we've been able to confirm it wasn't actually there," he says. As employers, Now Vauxhall's duty of care extends to day-to-day running and the enforcement of things like speed limits as well. Here, again, routeMASTER Tracking helps. "We use the system to run weekly speeding reports and discuss those with the van drivers accordingly," Sword comments. "We also get notification if the vehicles are being used out of hours."
For Now Vauxhall the choice of tracking product was easy to make. "I'd used AGM routeMASTER before when they were recommended to me," Richard Sword says. "I looked at a few different offers this time but the product is very reliable and it does what we need it to do" he stresses.
Asked whether he'd recommend routeMASTER Tracking to others, Sword says: "I already have on many occasions. It's very easy to use, requires minimal training to get up and running and the software is constantly being improved and updated with new ideas."
Last but by no means least, adds Richard Sword, routeMASTER gives value for money too, and without cutting corners. "The product is competitively priced and the help from the team at AGM is second to none."