Manhattan Associates, Inc. has been ranked as a leader in Forrester Research, Inc.'s "The Forrester Wave: Omni-channel Order Management, Q3, 2016." According to Forrester, "Manhattan Associates has integrated core management capabilities into a seamless interface that clearly addresses the needs of individual business constituents, including OMS administrators, contact centre representatives and store associates who fulfil orders from stores."
Manhattan received the top score in the Current Offering category of the nine omni-channel order management vendors evaluated across 40 different criteria. Forrester commented that "the solution has proven scalable to meet the needs of top-tier retail clients" and identified Manhattan's "endless-aisle and store-fulfilment capabilities" as "key differentiators" for the company. Forrester also noted that "order capture, order pick and task management, ship-from-store and ship-to-store/location support stand out."
Manhattan Associates' suite of omni-channel solutions empowers retailers to create highly flexible and adaptable solutions that deliver a seamless shopping experience across channels. More specifically, Manhattan's Enterprise Order Management and Store Inventory & Fulfilment applications provide a 360-degree view of customers, inventory and execution across all channels, which enables retailers to manage the complete order lifecycle with advanced omni-channel customer service, save-the-sale, order fulfilment optimisation and in-store shipping and pickup capabilities.
"We're honoured to be named a leader in Forrester's Omni-channel Order Management Wave," said Brian Kinsella, vice president, product management, Manhattan Associates. "We believe this recognition represents the successful and collaborative relationship we have with our customers, which include some of retail's most advanced omni-channel businesses. We continue to be inspired and challenged by the pace of change within omni-channel service and fulfilment, and we believe the Forrester analysis reflects our ability to lead that change and deliver best-in-class capabilities for our customers."