JDA launches new WMS capabilities ‘to revolutionise intelligent omni-channel fulfilment’

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In its continued mission to arm users with the capabilities needed to nimbly respond to today's omni-channel warehouse operations challenges, JDA Software Group, Inc., has announced further enhancements to JDA Warehouse Management – part of JDA's Intelligent Fulfilment solution – building on the re-visioned user experience previously announced.

JDA Warehouse Management is a comprehensive, real-time warehouse and distribution center management system that skillfully handles real-world disruptions, driving improved performance and competitive edge, maximized distribution centre value and greater return on supply chain investment.

JDA Warehouse Management now includes expanded persona-based user experiences extending beyond managerial and supervisory roles to operational and functional roles, a fully mobile-enabled framework, and optimised ease-of-use via key enhancements to JDA Configuration Manager. These capabilities arm manufacturers, retailers, distributors and third-party logistics providers (3PLs) with the information they need to quickly adapt to changes, optimising and executing inventory, and maximizing tasks and resources strategically and responsively.

"Over the past year, we've been laser-focused on extending the new persona-based user experience to the operational and functional level, giving users a solution that flexibly interacts in the way they need, based on their role or location. In fact, early adopters of our latest version are already in pilot mode or about to go live imminently, which not only speaks to the strength of the re-visioned user experience but to the bolstered ease-of-use capabilities that accelerates deployment times and speeds time-to-value," said Fabrizio Brasca, vice president, solution strategy, Intelligent Fulfilment, JDA. "These new capabilities tie back to our commitment to delivering powerful enhancements across our portfolio as part of the JDA Intelligent Fulfilment strategy, which helps our customers thrive in an ever-changing, fast-paced omni-channel world."

Mobile-Ready Enhanced User Experience

In keeping with JDA's customer-centered vision, JDA Warehouse Management provides predictable information to solve critical challenges within the distribution centre, while focusing on user empowerment and efficiency. JDA Warehouse Management provides persona-based control towers that empower warehouse workers to take control of their business processes, providing greater efficiency to the organisation and higher job satisfaction to the worker. This enables workers to handle the most pressing warehouse operations issues immediately through intuitive workflows tailored to their role, while staying connected to overall warehouse operations' performance.

JDA has embedded mobility into all aspects of JDA Warehouse Management allowing users to flexibly respond to business demands both in and outside the facility without being locked down to a workstation. The ability to use JDA Warehouse Management no matter where they are, in the warehouse or on the road, allows managers to track and observe employees executing their work on the floor, while allowing warehouse associates to accomplish tasks using touchscreens and visual guides on the floor.

Omni-channel Fulfilment

JDA Warehouse Management is an integral part of JDA's Intelligent Fulfilment strategy, which helps customers meet the demands of today's omni-channel environment, decreasing time-to-value and expediting the returns management process. This is particularly important as omni-channel retailing causes an exponential increase in returns volume with returns often lingering in the supply chain and being sold at a loss. These volume and cost implications have an enormous impact on warehouse operations and profitability. This release delivers key capabilities to expedite returns tracking, routing, processing and the disposition of returns inventory. This reduces the time that it takes for an item to go from a return to sellable inventory, preserving profits and enabling additional opportunities to satisfy customer demand.

In addition, JDA Warehouse Management meets omni-channel fulfillment demands for handling fast-paced processing of orders by tightly integrating with order management systems, including the recently announced integration with Order Management solutions from IBM Commerce. This integration enables the rapid response from distribution centers and hubs necessary for retailers to offer customer in-store fulfilment services such as Click & Collect and Buy Online, Pick-Up In Store (BOPIS). Integration with upstream demand and replenishment planning solutions capitalise on this flexibility through reduced inventory. The integration between JDA Warehouse Management and JDA Transportation Management ensures profitability by maximising transportation assets through automatic shipment consolidation and route optimization.

"We went live with JDA Warehouse Management quickly and achieved productivity within just two weeks; a testament to the solutions' ease of use and configuration strengths, and Kenco's implementation expertise," said Steve Hitchings, senior vice president, Information Technology, Kenco. "Since then, JDA Warehouse Management has enhanced our replenishment processes with a new level of automation that has increased productivity, and given our customers greater visibility into their inventory and order management processes."

Faster Time-to-value

The latest release of JDA Warehouse Management delivers faster time-to-value to customers through enhancements to JDA Configuration Manager and JDA WMSNOW, part of JDA Fast Track NOW services. JDA Configuration Manager includes user friendly, easy to adopt, step-by-step workflows that deliver faster implementations and ensure that JDA Warehouse Management is configured completely and accurately. The Configuration Manager also simplifies process changes and aids users in handling the complexity of the warehouse without losing any of the sophisticated business logic required to support today's complex warehouse operations requirements.

Additionally, JDA WMSNOW helps customers to reduce overall costs and gain ROI quickly by implementing JDA Warehouse Management more quickly. JDA has taken the best practices from over 2,000 JDA Warehouse Management implementations and built a preconfigured environment comprising standard solution features for customers of all sizes. Launched via JDA Cloud Services, customers can get their JDA solutions up and running in a very short timeframe. Not only can companies begin earning financial returns much earlier, but their overall implementation costs will be greatly reduced. User adoption is accelerated via pre-configured documents and templates in conjunction with online training courses.

"I have traditionally viewed warehouse management systems as a mature product that can only be marginally improved from one release to the next. JDA is proving me wrong and has made a substantial investment in its latest release focused on the following key initiatives: delivering new e-fulfilment capabilities, such as support for put walls; delivering on a simplified, intuitive user interface supporting 13 distinct mobile warehouse roles; and delivering an improved integration with JDA Intelligent Fulfilment to create new supply chain efficiencies," said Steve Banker, vice president, Supply Chain Management, ARC Advisory Group.

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