Roberson Wine keeps orders flowing with NetDespatch

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Independent wine specialist, Roberson Wine, is the latest retailer to select the popular NetDespatch cloud-based shipping and data management platform to streamline its order fulfilment process. The NetDespatch platform seamlessly connects the company's online order management system with the APC Overnight parcel delivery network, and has significantly reduced order processing and despatch time.

The multiple award winning Roberson Wine has a shop on Kensington High Street as well as its own e-commerce website. The company delivers more than 5,000 consignments a year throughout the UK as well as to a number of overseas destinations. With 50% of these sales taking place online – a number that is increasing all the time, and a need to rationalise its order fulfilment process, Roberson Wine chose NetDespatch to provide the solution.

Roberson Wine also realised that a key benefit of NetDespatch integration is that it eliminates transcription errors between web orders and the despatch process. Order and delivery details sent to the carrier are exactly the same as those entered by the customer when the order is placed.

"Prior to implementing NetDespatch, all the order information had to be re-keyed at point of despatch," said Ben Greene, Online Department Manager. "This was not only time consuming but we also ran the risk of input errors causing problems. NetDespatch save us a lot of time and has eliminated human error from the fulfilment and delivery process. Such errors are annoying, because it means re-booking the order which is time wasting."

After discussing the integration options, the NetDespatch Retail Solutions team helped Roberson to implement a seamlessly integrated solution that links the company's custom-built e-commerce website with the APC Overnight delivery network. All orders from the website are automatically processed through the NetDespatch cloud based platform, producing the correct shipping labels from the company's Surrey-based bonded warehouse and notifying the local APC Overnight depot, Streetwise Couriers, Surrey, that that packages are ready for collection. Customer service staff can view despatched items and track them online.

"We recommended NetDespatch to Roberson Wine when they switched carriers to APC," said Daniel Byrne, Sales Executive, Streetwise Couriers Surrey. "As expected, the implementation of NetDespatch went off without a hitch."

NetDespatch is retained by postal and parcel carriers to provide innovative shipping solutions for their customers through an easy to use secure web-based platform that automates the connection between order processing, despatch and delivery, even if the orders are received in one location and despatched from another. There are no costs involved for installation, training or support, and the system is available instantly online.

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