A range of software and support services from Yotta is supporting Bournemouth Borough Council in its drive towards digitalisation. In a coordinated upgrade programme, Bournemouth has moved both its Mayrise Waste and Highways software to a hosted solution. The Council has also introduced mobile working and integrated the back office systems with front office solutions, including its CRM and website. This programme of improvements is designed to improve customer service, increase operational efficiencies and realise cost savings.
"A review of existing IT infrastructure and current working practices identified a number of areas for potential improvement," commented Jane A'Court, Business Development and Accounts Manager at Bournemouth Borough Council. "By moving our Mayrise software to the online service, we have been able to benefit from the latest software upgrades as well as Yotta's excellent support service. In addition, the hosted software will also be able to integrate with our CRM function, giving residents 24/7 access to information and the ability to report issues and log requests.
"The introduction of mobile working for Highways Inspectors is already improving the operational efficiency of planned inspections and ad-hoc reports. Using Wi-Fi and 3G enabled devices, Inspectors can receive daily inspection routines, file completed reports and respond to requests from the public without having to return to the office."
Bournemouth Borough Council is a long term user of Yotta's Mayrise software to support the delivery of both domestic and commercial waste and highway services. The recent move to online versions of the Mayrise systems has enabled the Council to benefit from recent software upgrades as well as the improved reliability and security of the hosted solutions. The use of cloud based software has also facilitated the integration of the back office systems with frontline customer support software, improving customer service levels.
Highways Inspectors armed with Honeywell Dolphin devices are also benefiting from the recent programme of upgrades. Using a combination of both Wi-Fi and 3G, they automatically receive the daily inspection routines direct to their handhelds, together with reports received from members of the public and other Council staff. Completed inspection reports can be automatically filed to the back office system, where the results are logged and works orders raised. Council Pest Controllers have also benefited from mobile working with increased efficiencies enabling more jobs to be completed and therefore more income for the Council. Furthermore, the introduction of mobile working in general has realised a 15 percent reduction in office space required by staff now working in the field.