NetDespatch streamlines multi-channel sales for Ultimo Electronics

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Norwich-based Ultimo Electronics is the latest company to use NetDespatch shipping solutions to simplify its despatch processes. The popular NetDespatch parcel data management platform seamlessly connects Ultimo's marketplaces with its selected parcel carrier - Royal Mail, reducing order processing and despatch time by around 20 hours per month.

Established in 2014, Ultimo Electronics sells home electronics and small appliances, such as laptops, tablets and cameras, online and via direct sales to corporate clients. Around 70 percent of the company's 12,000 sales per year take place online via eBay and Amazon.

"Our carrier, Royal Mail, advised us to implement NetDespatch because we needed to move to a more efficient method of order fulfilment and despatch,"
said Josh Hannan, Director, Ultimo Electronics.

The NetDespatch Retail Solutions team worked with Ultimo to implement a totally integrated fulfilment and despatch operation, allowing their small staff to concentrate on growing their business. Order data is downloaded from their marketplace stores to a CSV file for instant upload to NetDespatch.

The solution not only produces the correct shipping labels, but also notifies Royal Mail that consignments are ready for collection, and updates their Online Billing Account. Customer service staff can view despatched items and track them online. The new operation was implemented in April 2015, and the company has already seen a reduction of around 20 hours a month in its order fulfilment process.

"Implementation of NetDespatch was trouble free, it didn't cost us anything, and there were no issues at all," said Hannan. "NetDespatch is helping us move to a fully automated system in the near future, so that we can use thermal printers and switch to Royal Mail's new 2D labels."

NetDespatch is retained by postal and parcel carriers to provide innovative shipping solutions for their customers through an easy to use secure web-based platform that automates the connection between order processing, despatch and delivery, even if the orders are received in one location and despatched from another. There are no costs involved for installation, training or support, and the system is available instantly online.

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