Vanderlande has launched a spare parts portal for customers, which will enable them to order items quickly and easily online. More than 100,000 different spare parts are available from parts.vanderlande.com, and users can find the items they need by browsing the portal's catalogue or via the search engine facility.
A unique and interesting feature is that customers can even refine their search for parts used in their own installed base.
Although thousands of products are available on parts.vanderlande.com, the advanced search engine makes it easy to locate specific items by recognising many different terms of search queries. Customers can look for parts in various ways, for example by entering the OEM number, Vanderlande item number or a brief product description.
Optional search for own installed base
The spare parts portal offers Vanderlande customers an installed base search option including equipment identification code functionality. This means that search results can be refined to only show items that match those included in their own system's bill of material. Vanderlande can preprogram this into the portal for owners of Vanderlande systems who want to make their search even easier.
Once customers have identified the parts they want, they can also view relevant data such as technical information, pictures and drawings on the portal. The resource provides 24/7 online access to product information, prices and real-time stock availability. Users can track the status of their order and its delivery, as well as arrange repairs, and submit return and warranty requests.
Personal support from experts
Vanderlande has launched the portal in six languages: English, German, Dutch, Spanish, French and Polish. It is complemented by the personal support and professional expertise of Vanderlande's local representatives all around the world.
Before launching parts.vanderlande.com, the company carried out an extensive pilot study with customers in various countries. Participant Arno Hartog from the CB maintenance team was extremely enthusiastic about the new portal: "It's great to have all the available parts in one tool, including online stock availability, prices and product details with images. Finding and ordering what I need has never been easier."