NetDespatch, the Software as a Service (SaaS) parcel data management platform and Blackbay, the provider of mobility-enabled solutions for the transport and logistics industry, have announced a global strategic partnership that will greatly expand collaboration between the two organisations.
NetDespatch provides postal and parcel carriers with a state-of-the-art SaaS web shipping, systems integration and parcel tracking platform, helping them to speed on-boarding of new customers, reduce operational costs through compliant address labels and customs documentation, make tracking available from point of despatch to final delivery, and crucially enable them to bring new business ideas, such as Click & Collect, to market without any major up-front investment.
Blackbay's Delivery Connect gives instant visibility of all in-depot and driver activity to the carrier, delivering track-and-trace, dispatching, on-the-road processes and routing and scheduling capabilities to enable operations, drivers and other mobile workers to optimise the delivery and pick–up process. Information captured throughout this process is then made available to consumers in real-time, enabling them to manage their relationship with the carrier and eliminate delivery failure.
Between the two companies over 15 million shipments are created, tracked and managed each day in the UK, Asia Pacific and North America Regions. The combined systems provide end-to-end management and visibility of all stages of a shipment including warehouse despatch, carrier labelling, manifesting, and pre-advice, and then all carrier activities, including exceptions, with hand over to the collecting driver, depot inbound and outbound processing and finally delivery to the consumer or alternate delivery point.
"There has always been a natural affinity between Blackbay and NetDespatch with Blackbay being the largest pure play mobility provider in the industry and NetDespatch the major player in SaaS web shipping, ecommerce integration, data management and tracking systems," commented Becky Clark, CEO of NetDespatch. "We already have a number of major clients in common, and the partnership will see the early launch of new products and services, as well as a partnership approach to key clients and markets in the future".
Nigel Doust Blackbay CEO comments: "We are delighted to be partnering with NetDespatch. We will be able to deliver, as an unrivalled single solution, configurable end-to-end products that ensure first time, on time, every time delivery, and full tracking visibility, by connecting the shipper, carrier and crucially the consumer, with real-time knowledge and create smarter delivery companies".