Infor announces update to its Service Management application

Infor, provider of business application software serving more than 70,000 customers, has announced the availability of Infor Service Management 5.0, the latest generation of Infor's service management application. Infor Service Management helps companies improve visibility, boost service performance management, increase revenue, and more proactively provide aftermarket services. Version 5.0 offers users easier contract creation and cloning, the ability to highlight configurable rental rates, robust search functionality and a new intuitive interface.

For dealers who are expanding their organisations into equipment rental, a new rental counter desk has been added. This is designed to support both small and high-volume rental businesses, involving a check-in and out-process and the ability to quickly view inventory availability and establish the terms of a rental contract over the counter. New capabilities support up-sell, rental inventory, and project out rental availability - all of which contribute to greater profitability for dealers, rental and service providers.

In response to customer demands, further enhancements have also been made to support Food and Drug Administration (FDA) compliance. In many cases, the FDA requires distributors and manufacturers to provide lists of serialised assets, their serialised components, and the customers currently in possession of those assets. To satisfy these FDA requirements, Infor made changes to increase the visibility of component serial numbers and customer ownership through new reporting features. Infor is helping customers adhere to FDA guidelines by implementing electronic signature capabilities and requirements.

"Equipment service providers are evolving rapidly with traditional dealers expanding into rental and delivering new value-added services," said Andrew Kinder, senior director of Industry Strategy team, Infor. "Infor Equipment is a dedicated solution for dealers, rental and service providers that provides the business agility needed to take advantage of new markets.  The latest release focuses on the ability of companies to take advantage of new sales opportunities such as rental and upsell, and to provide stronger compliance.  This update to Infor Service Management further underscores our commitment to the rental market and enhances the overall user experience for our customers."

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