In just six months, distributor IMP is seeing productivity and efficiency improvements having installed NetSuite fully integrated cloud-based ERP from supply chain IT specialist BalloonOne. IMP supplies high quality parts to the marine, coach building, construction and automation industries. The biggest improvement for IMP is the new level of business intelligence (BI) the company has gained from using the integrated enterprise resource planning and customer relationship management system reports Darren Bown, IMP Director.
"The biggest thing for us has been the amount of business intelligence we now have at our fingertips. We can see everything relating to our business on one database and we are able to cut out many processes that we used to need to do with our old IT system. In addition, we have much better credit control," he says.
The ISO 9001 (Quality Management) company is widely renowned for distributing international brands that enhance performance and style. From its purpose built 350-m2 warehouse in Royston, IMP supplies more than 18,000 product lines to an ever-increasing number of customers – currently standing at around 8,500 UK-wide.
Having outgrown its Sage accounts package, IMP wanted to improve its IT to cope with rapid business expansion. In November 2012, IMP went live with NetSuite ERP – a process that took just a few weeks with BalloonOne's specialist support and understanding of IMP's business processes and IT requirements.
"Our business is growing strongly and at speed. Our old ERP system could not cope with the rate of change or the demands we were making on it. With the new system, we can see what we are doing well and we can see what we need to improve. We are not restricted to reviewing annual reports and then implementing changes, we can proactively manage the business in real time.
"BI gives us the ability to respond quickly and be proactive in managing our business – and this is helping us take the business forward. The NetSuite dashboards allow us to see the information we need to make the changes necessary to benefit the business, while continually enhancing our service to customers."