DHL Supply Chain has implemented Microlise's Fleet Performance and Journey Management solutions for the 279 vehicles in its Nisa contract. Nisa is a member-owned organisation, helping independent retailers remain competitive in the food and drink markets. Despite a recent tough economic climate, Nisa has flourished achieving a £1.5billion+ turnover in recent years.
DHL is Nisa's distribution partner and is committed to providing the best possible service to Nisa members as well as limiting its impact on the environment. Working under Nisa's management, DHL manages the ambient, frozen and chilled products through all four warehouses, optimising the flow of product across the supply chain network. DHL is the global market leader in the logistics industry and offers superior service quality and local knowledge.
Fleet Performance is Microlise's Telematics solution which allows customers to understand vehicle activity and utilisation as well as monitor how economically and safely their vehicles are being driven in order to provide targeted driver feedback and training with the goal of improving fuel economy and reducing accidents.
Nisa has also decided to add Microlise's voice communication support to the Fleet Performance package which is a stand-along speaker and microphone solution with a small dash mounted "puck" for making and receiving calls. Calls from the cab are limited to pre-defined numbers. Customers using this solution have seen significant reduction in call costs.
Microlise's Journey Management module allows vehicles to be tracked against delivery schedules (which in Nisa's case are imported from their Paragon routing software) in order to provide enhanced customer service information – for example, alert as to impending deliveries as well as proactively react to drops which are forecast to be late.
Drivers can then be debriefed against deviations from the plan, which then underpins detailed delivery performance reporting – as well as allowing planning rules to be revised as a better understanding of how accurate leg rules and turnaround times are. The goal here being to enhance customer service whilst improving fleet utilisation and productivity and reducing management overhead.