Service Management Expo 2012 – driving team efficiency

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Service Management Expo 2012, Europe's only dedicated annual event for the field service market, will focus on driving team efficiency for the industry when it hosts its annual flagship event this September.
Running from 18-19 September at Birmingham NEC, Service Management Expo will bring together professionals across service management, logistics, fleet management, operations and IT to explore ways in which they can drive down costs, optimise workforce mobility and raise the level of customer service.
The Service Management Expo Conference will return for its 27th year, running alongside the exhibition, offering a full two day programme of free to attend educational sessions. Key note speakers this year include Bill Pollock, Chief Research Officer, The Service Council, who will present The Service Council™'s Smarter Services™ Benchmark surveys. He will present case studies on leading global services organisations who have attained success along with others who may have fallen by the wayside.

On the second day of the conference Christopher Ostendorf, Teacher of Entrepreneurship, Service Engineering and Business Planning, FHM University of Applied Science and Martin Willig, Teacher of Supply Chain Management, Hamburg School of Business Administration will host the keynote session on unleashing the hidden potential in service management.
Saul Sherry, Editor of Service Management, said: "The Service Management Expo continues to offer a one-stop-shop for those working with the field service market. This year we will provide a platform for leading suppliers to showcase their latest products and services along with the Solutions Theatre and Conference. We have looked at the key issues affecting the industry and have provided a full program that will seek to address these and the future of service management".
Additional confirmed speakers taking part in the conference include Danny Bearzatto, Senior Manager, Deloitte,  Paul Booth, Mobile IT Manager, Amey, Graeme Coyne, Business Development Manager, Siemens Plc, Steve Downton, Director, Downton Consulting Ltd and Mike King, Commercial Project Manager, Britvic Soft Drinks, amongst many others who will all share business successes and practical tips on how to drive team efficiency across the two days.
As well as the conference, further education sessions at the show will take place at the Solutions Theatre, which is sponsored by Cognito. The theatre will offer 20 minute demonstrations showcasing the latest technology innovations. The event also provides an excellent opportunity to meet industry peers and make new acquaintances at The Networking Bar.
For further information on Service Management Expo 2012 and the full schedule for the two-day conference programme please visit

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