Britannia Living invests in Eagle Service Management from Exel

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Exel, the UK software author of business management solutions, has announced a major business win with Britannia Living Ltd., the distributor of premium kitchen appliances in the UK.
Established in 1995, Britannia Living Ltd specialises in supplying range cookers, extractor hoods and built in cooking appliances to kitchen retailers and appliance specialists across the UK. The company, based in Blackpool, Lancashire has experienced sustained growth and this, combined with the introduction of two new brands, has brought about new challenges for the company's planning and scheduling capabilities, as Richard Buckley, Operations Director explains.

"Our biggest challenge is the need to balance putting our customers first while also minimising our costs and maximising our resources." He continues, "It was essential that a new solution provided more functionality than our existing system, with greater visibility. We also wanted a solution that our field based engineers would be able to access from across the country."
After a thorough evaluation of alternatives Britannia Living Ltd invested in Eagle Field Service Management, from Exel. Richard Buckley explains why Eagle was the solution of choice. "The new system will offer features that haven't previously been available to us, with greater capabilities in job scheduling, reporting and diary management. It's also compatible with PDAs allowing our field based service staff to benefit from its functionality. Along with greater visibility and efficiency, the main benefit we expect to see from implementing Eagle is improved customer service, with the possibility of web integration and SMS communication services."
Rue Dilhe, MD of Exel commented on the business win. "The Eagle solution allows our customers to embrace new mobile and tablet technologies in a rapidly evolving market without the need for costly redevelopment and associated delays, thereby future-proofing their investment." He continues, "Because of the advanced mobile computing infrastructure of the product the devices are also able to work whilst off-line. Information is seamlessly synchronised with the back-office server when the device is back on-line.""
Implementation is currently underway with minimal impact to the business with go-live anticipated during summer 2012.

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