Pneumatic tube system specialists Air Link Systems is working with ByBox, the field service solutions provider, to further reinforce its reputation as being the "Total Front End Delivery Solution" amongst its retail customers.
Air Link Systems was first established in the 1990' and are the country's leading supplier and installer of pneumatic tube systems, specialising within various sectors for the safe transfer of cash/samples and documents.
The tube systems come in various sizes and are able to operate in an internal or external environment including running underground if required. To ensure these systems continue to run smoothly, Air Link Systems' engineers have to be able to access parts fast in case of breakdowns and traditional delivery methods were not up to the mark. This is where ByBox come in.
ByBox caters for a multitude of unique requirements using their innovative and ground breaking locker network. Air Link Systems use ByBox' lock box network to receive and return parts and with sites around the UK, a locker is on average just 2.5 miles from an engineer's home address making it easy and convenient to collect parts.
The advantages of the ByBox network are plentiful with the main benefit being that ByBox deliver in-night into the lockers so engineers can pick up their parts pre 8am from their local lock box before the start of their working day. The method is convenient, fast and extremely reliable.
The service allows Air Link Systems to offer excellent response times and help them towards their vision of becoming the leader in the UK and Ireland in support services for Front End Retail Solutions and checkout maintenance. Like ByBox, Air Link Systems foster a culture of innovation, developing people to meet their aspirations and remain dedicated to serving the community and the environment.
Air Link Systems have become increasingly aware of their impact on the environment, and as industry standards have been set across the UK, they aim to surpass these and hope to truly become a green company and have already seen a 33% reduction in office consumables. This drive to become more environmentally friendly is ongoing for both Air Link Systems and ByBox with both companies constantly looking for new ways to improve. ByBox have a stock management system which is 100% paperless and have changed their iBoxes to hibernate when not in use which is a huge energy saver.
Both companies understand how important it is to keep with the times. In this ever changing technological climate, consumers are more demanding than ever and intolerant of failure. Quicker, easier and better services are what they want and working with ByBox, Air Link Services ensure they meet these demands.
One of the tools ByBox use to ensure they provide a great service is their Weekly Healthcheck. They call every customer every week for a score out of 10 and for feedback on our performance that week. The score, and accompanying comments, are logged onto ByBox' web system, allowing complete visibility of feedback for every ByBox customer, every week. A summary report is then generated, which in turn is reviewed by ByBox' executive team. Any issues which arise are then resolved.
Marlene Mousley, Service Manager of Air Link Systems said, "The delivery rate for ByBox is excellent, we have not been let down and are very confident in the service. The phone call we get on a Friday asking for feedback on ByBox's performance that week is great because if we did have issues they would be sorted out very quickly. We have also been invited to the warehouse to see the setup and it was interesting to see how it all works. ".