Infor, provider of business application software serving more than 70,000 customers, has announced a mobile application for Infor Xtreme Support, providing around-the-clock access to support information for customers. Built on the Infor10 Motion platform, the new application enables Infor Xtreme Support customers to personalise their support experience by monitoring critical events, checking support status and receiving notifications about critical steps in support. Infor Xtreme Support Mobile expands the company's recently introduced Xtreme Support program, which provides a specialised, personalised and proactive support experience designed to keep customers up-and-running on their Infor software.
"At Infor, we believe that support has to be about more than reactive incident resolution and software upgrades. We introduced Xtreme Support because we understand that the speed and quality of the information our applications provide are critical to our customers' operations and profitability," said Marylon McGinnis, senior vice president, global support, Infor. "Business does not stand still, and neither do Infor customers. With Infor Xtreme Support Mobile, we are delivering even greater speed, allowing customers to access critical support information from their mobile devices."
Infor Xtreme Support includes three program options, allowing customers to choose the level of support that fits their organisation's needs, size and complexity. These include:
- Xtreme – customers receive support for an unlimited number of incidents, continuous online support through a portal that is available 24/7, priority queuing based on the severity of an incident, telephone support, remote access, and 24/5 support for critical issues and more.
- Xtreme Premium – customers get all the benefits of Infor Xtreme plus extended critical incident support, which targets a one-hour response time to the most critical issues, regardless of hour or day. Premium customers also have access to live, interactive briefings with Infor experts throughout the year.
- Xtreme Elite – customers get all the services of Xtreme Premium and an assigned Xtreme Elite Account Manager. The Elite Account Manager is dedicated to help resolve issues and deliver customer satisfaction. Xtreme Elite may be the best choice for more complex, multinational organizations or for customers that simply require priority support and more personal assistance.
Infor Xtreme Support Mobile is available for Xtreme Support customers on the AppleTM iPhoneTM, and can be downloaded today from the AppStore.