FleetMatics, the provider of fleet management solutions for commercial fleet vehicles, has published a white paper that explores the potential benefits that lie in the adoption of a GPS vehicle tracking system for field-service businesses. Entitled 'Improved Customer Service Through GPS Vehicle Tracking for Field-Service Businesses', the white paper can be downloaded from the Resources section of the FleetMatics website (www.fleetmatics.co.uk).
According to Aberdeen Group research of service and manufacturing professionals that use GPS-Based navigation tools, results indicate that efficient resource management via location tracking is incomplete without the complete view of all service resources. Having access to reports that go beyond the mere location of vehicles and detailed statistics that address actual vehicle activity, the FleetMatics white paper maintains, can go a long way towards improving fleet performance and customer service
Already, field-service businesses have GPS tracking technology to help them better manage their fleets. The white paper includes a brief case study of one of FleetMatics customers IQA Group, a utilities and electrical contracting company based in Paisley, Scotland. Since installing a adopted FleetMatics' GPS vehicle tracking system into its fleet of 65 vehicles, Allen Freeney, IT and Marketing Coordinator for IQA Group, is quoted: "We've really seen a big improvement in our customer care." In addition to improved customer service, IQA Group realised increased productivity, improved safety and reduced fuel consumption.
As field-service companies continue to look for new solutions for improved customer service performance, it becomes clear that the road to success is via a GPS vehicle tracking system that provides centralised management of service vehicles, real-time performance visibility, detailed reports that lead to real cost-cutting solutions, more motivated employees, and, perhaps most important of all, more satisfied customers.