Organisations typically invest in new or upgraded business systems as a way of improving operational efficiency and reducing costs.
The Kingston Business School study points out that employee training is one of the most important critical aspects in successfully implementing an ERP system.
This report highlights that there are consequences to inadequate training. Poor or insufficient training has been identified as a cause of serious problems, if not failure, in some ERP projects, with additional post implementation training required to rectify issues.
The report, by Dr Stephen Gourlay, Reader in the Leadership, HRM and Organisation department of Kingston Business School is available for download.
Optimum Technology Transfer Ltd
Optimum is an IT training skills consultancy, founded in 1998. The company designs and delivers specialist user focused training to ensure users fully engage with strategic IT system so that the organisation will achieve maximum return on their investment. Using our proven methodology, Optimum translates the business and staff needs into relevant training programmes ensuring that the systems will be used as effectively as possible across the organisation throughout its lifecycle. The courses and training materials are tailored to the clients specific requirements and resources. Optimum is also the preferred training partner for a number of system vendors who recognise the value that user focused training adds to their customers investment in technology.
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