Electronic box networks are doing to distribution what ATM's did to retail banking. Increased service, reduced cost. And just like ATM's, ByBox operates 7 days a week, 365 days a year. This 7-day service is crucial for many companies who require an uninterrupted service, whether it be a weekend, Bank Holiday or even Christmas Day. One of those companies is NoteMachine who have been working with ByBox for 4 years.
NoteMachine operates the largest cash machine network across the UK and is the number one independent ATM business in Europe with over 7000 cash machines across the UK and Germany which carry out a total of 12 million customer transactions every month. When it comes to ATMs, NoteMachine offer a unique end-to-end solution. They offer the complete range of cash machines from 'Through The Wall', internal, 'Free To Use' and surcharging.
Cash is King. It's here to stay. It feeds businesses. As a major UK cash machine supplier, NoteMachine is an expert in ATMs. The company provides and manages. It advises and supports. NoteMachine services and delivers. Day in, day out. The company aims to help its customers make more money by helping their businesses thrive. NoteMachine does this by providing a complete solution and delivering a reliable customer service.
NoteMachine's dedicated, round-the-clock support helps turn ordinary ATM business into a cash generative business. NoteMachine believes it is its service that sets it apart. The company's teams plan and perform 200 installations, uplifts or moves every month, and its 52 nationwide field engineers carry out 4500 site visits a month. NoteMachine delivers seven days a week, 364 days a year. Highly skilled in providing complete servicing for cash machine equipment and emergency on-site repairs, the company reports that it takes pride in its first-time fix rate of 80% across its network.
To get parts to its engineers, NoteMachine uses field service solutions provider ByBox. ByBox delivers NoteMachine parts in night to arrive pre 8am to electronic boxes called iBoxes, which are on around 300 sites all across the UK. The iBoxes are extremely secure and are situated at convenient locations such as supermarkets and are never far from an engineer; no matter whereabouts in the country the engineer is located.
NoteMachine engineers pick up the parts they need from an iBox before starting their jobs by simply scanning their unique access cards. Using the same card, engineers can also return parts to any iBox in the country by simply placing a part inside it and sticking a return label on it. ByBox then ensures the part reaches the correct return destination.
All movements of parts are tracked in real time on the ByBox website using Thinventory; a software platform ByBox developed in house to allow for 100% track and trace of parts at every stage of the supply chain. Thinventory integrates seamlessly with ByBox' physical supply network, offering cohesive end-to-end reporting software to maximise stock visibility for customers and ensure complete track and trace visibility of parts movement throughout the ByBox network. Thinventory allows NoteMachine to see exactly where a part is which allows for greater control over parts in the field.
Both ByBox and NoteMachine operate 24 hours a day, 7 days a week and are dedicated to providing the best service possible to their customers. With a society busier than ever, these services are crucial and ensure businesses prosper. We take for granted the ease of which we can pop a card into a machine and access our money but without these companies working non-stop behind the scenes, this would not be possible.
Mark Garritt, Managing Director of ByBox said: "NoteMachine want to help their customers succeed and operate around the clock to make it so. ATM's were a revolution when they were introduced and have changed the way we access our money. Similarly, our solution has shown companies a better more convenient way for their engineers to collect parts and has revolutionised the field service market."
Jon Vaughan, Product and Materials Manager at NoteMachine, added: "At NoteMachine, we pride ourselves on the service we provide to our customers. The 7-day service provided by ByBox has helped us achieve great service, even over Bank Holidays. Our engineers need parts every day of the week and having a carrier that works as hard we do is a tremendous asset."