Voxware, the Voice solution provider, announced the release 5.0 the Voxware Voice Management Suite (VMS) at the recently held Modex 2012. This major release introduces VoxPilot, which gives logistics executives high levels of visibility into work as it progresses, and immediate access to corrective tools when action must be taken. VoxPilot enables enterprises to improve customer service commitments by closing the gap between static dashboard reporting and active correction of bottlenecks.
Voxware claims that VoxPilot is the first role-based, action-oriented and scalable workforce management tool for Voice-directed operations. Each user creates a tailored view of real-time operations data specific to his or her role, yielding actionable information. VoxPilot has a unique 'one-click' bridge from display to action, enabling instant intervention in ongoing work. VoxPilot is also the first workforce management tool to scale across multiple facilities, giving management visibility to every operation simultaneously from a single console.
Keith Phillips, Voxware CEO, said: "Version 5.0 is a major advancement providing the ability to make immediate real-time adjustments to distribution operations across multiple facilities. This capability will allow an organisation to react to changing customer priorities throughout the day. Enterprises with high customer service commitments know that distribution operations are integral to their value proposition, and they are increasingly demanding real time tools. With VoxPilot, management not only has instant visibility into ongoing work, but also the power to immediately shift priorities and correct problems. VoxPilot closes a gap between information and action, giving enterprises a powerful tool to meet and exceed their customers' expectations."
Voxware VMS 5.0 also delivers additional new capabilities. Among them are the ability to use a tablet PC, Android, or iPad device to operate management functions such as VoxPilot. Release 5.0 also strengthens the WMS adapter framework, enabling quick message-based interfacing to virtually any kind of host system. In addition new configuration options for voice workflow management have been delivered.
"Version 5.0 is further evidence of Voxware's commitment to provide practical business solutions that increase in value over time for our customers," said Phillips. "This release brings major innovation to the market and also sets the stage for further evolution of our software."
Voxware Voice Management Suite 5.0 is immediately available. Existing customers can request an upgrade through their Voxware service representative.