PineSolutions is a furniture retailer where the customer experience is paramount. The company's mission is to deliver quality pine and oak furniture without delay, at the convenience of the customer. Offering over 25,000 items of furniture for next-day delivery has led to over 120,000 customers choosing PineSolutions for their furniture needs.
To support this popular next-day delivery service, PineSolutions decided to enhance its warehouse operations. As a company that embraces cutting-edge technology across its business, PineSolutions wanted to ensure that it was using the best warehouse management software (WMS) for the task.
Following a detailed review of the market where it evaluated all of the available options, including traditional on-premise software, Cloud-based and hosted solutions, PineSolutions decided that the best mix of features, functionality, resiliency and service, combined with a cost-effective pricing model, were best delivered by the Software as a Service (SaaS) solutions on the market today.
When selecting any business critical software, it is experience that counts and one WMS stood out as the SaaS market leader, Snapfulfil. Alan Joseph, Operations Director of PineSolutions commented: "Our next-day and day of choice delivery services are changing customer expectations. As demand grows for online shopping with convenient delivery we require responsive, reliable systems to improve the efficiency of our warehouse operation. Choosing Snapfulfil allows us to continue meeting our customers' needs."
With the busy Christmas and New Year period rapidly approaching, it was important that the WMS was delivered quickly, but effectively and Snapfulfil were up to the challenge. Accommodating the advanced functionality specified by PineSolutions, the warehouse management system was delivered on schedule and within a few short weeks the system was fully settled in and delivering substantial benefits.
Gavin Clark, Commercial Director of Snapfulfil remarked, "We were delighted when PineSolutions chose Snapfulfil for their busy warehouse operation. There is nothing we like more than when a business really stretches us. With a new receiving, picking and despatch process required by the operation to deliver the speed and efficiency that PineSolutions needed, we knew it would be a challenge, but I'm delighted that the team really dug deep and with great work by both the Snapfulfil and PineSolutions project teams, together they created a fantastic system to support the business growth and ensure both of our reputations for success carry on."