Vertical Solutions, Inc. (VSI) has announced that its service management and CRM/contact centre solutions now integrate directly with the Pervasive Software Inc. data integration platform, Pervasive Data Integrator. This partnership will break down the barriers of integrating VSI's solutions with installed ERP systems by halving the time and costs associated with "from scratch" integrations. Service and support executives now can have the functionality and flexibility of VSI's solutions while providing business management with tight data integration to ERP at reduced cost and risk.
Many support and service executives would prefer to use robust CRM and field service solutions, but their companies require them to use the modules bundled with ERP systems to reduce integration risk. While VSI has significant expertise in integrating its CRM/contact center and service management solutions to every major ERP system, each installation required time-consuming manual processes. With the new partnership, rather than "mapping" each integration individually, VSI has mapped its applications' touch points to the Pervasive platform, which can be used by companies to streamline integration with their ERP systems.
VSI's VServiceManagement and VContactCenter are cloud-based solutions for CRM/contact center, customer support, field service, and mobile environments. While most cloud integrations offer batch-type overnight data updates or direct web services, Pervasive enables a true, real-time integration for companies that choose VSI's cloud-based deployments as well as VSI's on-premise solutions.
"With this partnership with Pervasive, there is no longer any reason for a company to be forced to use an inferior CRM or service management module just because it is bundled with their ERP," says Ron Wegmann, Sr., CEO of VSI. "Our solutions were designed to optimize a company's service business with the Pervasive integration platform, we have now optimized the ERP integration process, both in the cloud and on-premise."
"Pervasive specializes in agile data integration, freeing ISVs like Vertical Solutions to focus on creating the dynamic and flexible applications that companies need," says Lance Speck, vice president and general manager, Pervasive Integration Products. "Our application and data integration platform will help VSI's CRM and service management customers quickly integrate with Oracle, SAP, and other widely adopted ERP endpoints."