Foodservice wholesaler, The Cambridge Food Company, is claiming company-wide improvements in operational efficiency following its investment in BCP's Accord. Established in Cambridge over 20 years ago, The Cambridge Food Company is a family owned and run foodservice wholesaler servicing the catering trade in the East of England, including all the colleges of the University of Cambridge.
The investment in new technology was prompted by the company's rapidly expanding business and the need for a specialist solution which could support this growth and easily scale upwards to meet the needs of an enlarged operation.
Two years on the system is more than living up to expectations delivering efficiencies across the business. "Savings across sales order processing and picking alone equate to around 2 hours per day which we are very happy with," Reports MD, Mark Hume.
One of the most useful features of the system is proving to be the on-screen customer order profiling which helps the company to control and track customer orders levels, take a proactive approach to sales and deliver better customer service.
As with the sector in general, the recession has impacted on growth, but implementing Accord means the company is now ideally positioned to take advantage of any upturn in the economy. "Operations are now more efficient, we have freed up human resources and have the tools to grow the business," says Mark Hulme.
BCP was chosen because of its successful implementation record, its financial stability and Accord's powerful functionality, plus, says Mark Hulme, "Accord offered 'value for money' with competing solutions coming in at significantly higher prices. And it's lived up to its reputation. It's an excellent fit for our business with even more functionality than we'd expected. We know we'll get even greater returns as we utilise it more fully."
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