Epicor Software Corporation, provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, was recently named a finalist in the "Customer Service Department of the Year - IT and Telecommunications" category of the fifth annual Stevie Awards for Sales and Customer Service. The awards are presented by the Stevie Awards, which organises several of the world's leading business awards shows, including the prestigious American Business Awards.
"Epicor is proud to be recognised as a finalist in the Stevie Awards for Sales and Customer Service," said Dan Whelan, senior vice president, worldwide support for Epicor. "Epicor 9 continues to gain remarkable customer adoption on a global scale, and Epicor has grown its customer support organization as a result. Combining people, processes and tools, Epicor has expanded all of its resources to support the growing demand for Epicor's breakthrough ERP solution. Epicor is dedicated to the success of our customers, and we work closely with them to ensure they have a highly positive experience before, during and after their implementation."
Epicor's global support services are critical to helping its customers maximise their investment, and ensure success with their Epicor software. This past year, Epicor re-architected its entire customer support organisation in order to successfully support the global rollout of Epicor 9 -- Epicor's next-generation enterprise resource planning (ERP) solution -- representing the convergence of 9 Epicor products, and the future roadmap for Epicor's 20,000-plus customers. Epicor enhanced its overall bandwidth, resources and capability in order to provide seamless customer support around the globe.
Providing Customers with Best-in-Class Global Support
Located in West Hartford, CT, Colt Defense is a leading designer, developer and manufacturer of small arms and weapons systems for the US Military, and has been an Epicor customer since 1995. "Epicor's support team continues to be a critical partner in our successful implementation of Epicor's ERP solutions," said Terry McSweeney, director of information services for Colt Defense. "Epicor's response times are quick, and our issues are typically resolved in the first call."
An Epicor customer for more than 10 years, TOMRA is a global leader in helping the world recycle. With operations in more than 45 countries worldwide, TOMRA provides advanced solutions enabling recovery and recycling of materials. "Epicor's support team is a critical part of our success," said Lisa Hodska, director of IT, TOMRA North America Inc. "They are very knowledgeable, professional and timely in dealing with any issues that arise. Epicor has built a strong working relationship with our user community."
With offices in Finland and Thailand, Fluid-Bag manufactures and sells its products to the chemical, pharmaceutical, ink, and lubricants industries. Fluid-Bag recently selected Epicor and will implement the Epicor 9 next-generation ERP solution. "One of the reasons we chose Epicor is its ability to support us globally," explained Jan Backman, managing director for Fluid-Bag. "We work with distributors in far-flung places, and we have plans to open offices outside of Europe. With Epicor, we can move ahead with our expansion plans confidently, and our staff gains a system they can work with in their local language."
People's Choice Stevie Award for Favorite Customer Service
As a finalist, Epicor has been entered in the People's Choice Stevie Award for Favorite Customer Service with voting open until February 11, 2011.
"Being named a Finalist in the Stevie Awards for Sales and Customer Service is an important achievement," said Michael Gallagher, president of the Stevie Awards. "It means that independent business executives have agreed that the nominee is worthy of international recognition. We congratulate all of the finalists on their achievement and wish them well in the competition." Nicknamed the Stevies for the Greek word "crowned," winners will be announced during a gala banquet on Monday, February 21, 2011 at the Eden Roc Renaissance Hotel in Miami Beach, Florida. Nominated customer service and sales executives from the U.S.A. and several other countries are expected to attend.
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