Chatsworth Products looks to Epicor to transform business processes

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Epicor Software Corporation, provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, has announced that Chatsworth Products, Inc., a global manufacturer providing voice, data and security products and service solutions that optimise, store and secure technology equipment, has selected the Epicor 9 next-generation enterprise resource planning (ERP) solution to transform business processes and support growth.

Epicor's service-oriented architecture (SOA), featuring agile business process management (BPM) capabilities, will give CPI a leading-edge business environment today and an infrastructure that can evolve and adapt to the new technologies of tomorrow. "Epicor provides a platform that can be configured by CPI without affecting source code, upgrades and expensive programmers," said Bette Ikeda, vice president, information technology for Chatsworth Products. "This will minimise long-term costs and afford us the ability to upgrade and keep up with new, better technologies."

Proven Implementation Methodology and Best Practices
CPI was impressed with Epicor's large customer base and significant focus on serving the metal fabrication, assembly manufacturing and engineer-to-order industries. Upon meeting with several Epicor customers who indicated Epicor took an active role in their implementation and is still a partner for upgrades and program enhancements, CPI was confident Epicor has the right infrastructure and best practice methodologies for an effective ERP implementation.

Epicor became early advisors and demonstrated credibility from the start, and were quickly adopted as CPI's "Go To" experts for everything ERP. "After many months of understanding our requirements and making our short list of vendors, Epicor produced a demo for us that met our script," said Ikeda. "During the demo Epicor did not hesitate to step out, answer our questions and come up with creative solutions to our concerns."

With the combination of BPM, Service Connect, and user definable fields and tables, Epicor offers CPI endless possibilities for automation of workflow and continuous performance improvement. "We expect Epicor's end-to-end solution to provide greater visibility into CPI's day-to-day operations enabling more effective and timely decision making," said Chris Hansen, CFO of Chatsworth Products.

Modern Business Platform -- Built for Change
According to Larry Renaud, president and CEO of Chatsworth Products, "We anticipate that the implementation of Epicor will help CPI transform its business processes to enable the company to make decisions and provide solutions at customer speed, outpace competition in today's Internet-connected world, and better serve the needs of customers with new services and features."

"Epicor is pleased to provide CPI with a flexible and comprehensive business solution to manage their global enterprise," said James Norwood, senior vice president, worldwide product marketing for Epicor. "Our modern, Epicor True SOA ensures maximum choice and flexibility as CPI configures and implements its Epicor ERP solution. We are also thrilled to find that one of the major deciding factors was based on customer references, a testament to Epicor's dedication and commitment to our customers' success, and to building long-term partnerships."

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