PEAK Technologies, a Platinum Equity Company, has extended SAP workflow approvals for sales quotations to authorised PEAK users via their BlackBerry devices using the ITSmobile interface. PEAK has been a user of SAP ERP since March 2008, and since go-live has required authorised team members to review and approve sales quotations via SAP workflow from their fixed workstation. While the process met the requirements of the business, it did not allow for the review and approval of sales quotations from a mobile device while on the road.
To carry out this new business initiative, PEAK's internal SAP implementation team engaged PEAK's SAP supply chain integration team to develop a mobile solution for SAP workflow approvals. PEAK's SAP team has extensive knowledge with the ITSmobile interface for creating web-based data collection solutions for supply chain customers and decided to explore this approach for workflow approvals.
"After our SAP supply chain team analysed the task at hand and evaluated several commercially available solutions that ended up being cost prohibitive, we quickly determined that the ITSmobile interface was a viable solution for performing real-time functions via a BlackBerry device while also integrating directly with SAP workflow," said Dave Perrine, vice president of enterprise solutions, PEAK Technologies. "Our success in implementing this solution internally also now expands our offering for our SAP customers. The solution can enable workflow approvals for sales quotations, purchase orders, service requests, time sheet or vacation requests, or any other SAP workflow business process that can be accessed via a mobile device with a web-browser."
The solution now allows PEAK authorised users to receive, approve, reject, rework, add comments or view comments from their BlackBerry device while integrating directly with SAP workflow. "Our new mobile solution has dramatically increased our response time to our sales team when they submit new sales opportunities requiring review which in turn helps us get proposals and quotes to our customers faster than ever," said Colleen Miller, vice president of customer solutions, and SAP SD BPO, PEAK Technologies.