Cable&Wireless Worldwide goes the extra mile for its customers, with help of emergency logistics services

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Telecoms giant Cable&Wireless Worldwide enlisted the help of an emergency logistics specialist to transport vital electronic components for a customer

Cable&Wireless Worldwide, one of the worlds leading critical communication companies, reinforced its commitment to customer service when it pulled out all the stops to prevent disruption to the Middle Eastern trading operations of a major international bank. C&W Worldwide called upon Evolution Time Critical to transport a high value electronic component from Livingston to London in just three and a half hours so its engineers were able to make a repair before their 3:30 am deadline, ensuring trading continued unaffected. Having received the call late one Sunday evening, Evolution ensured the component arrived in the City of London before 3:00 am.

We provide mission critical communications, so preventing our customers from suffering a network outage and providing the highest levels of service are of fundamental importance, explains Mike Barnard, Director of Customer Service, Cable&Wireless Worldwide. Our networks have built-in resiliency, allowing us to re-route traffic across alternative paths in the event that external incidents such as fire, flood and extreme weather causes damage. If the repair involves the replacement of a rare part, we enlist the support of Evolution Time Critical so our engineers can be certain of receiving the urgently required component at any time of night or day under very tight timescales.

The emergency logistics services offered by Evolution Time Critical were originally developed for the automotive industry. Rapid transport solutions are in high demand among car manufacturers, who stand to lose millions in stoppage fees if production is delayed due to a component shortage. With manufacturers increasingly tending towards reducing inventory levels and sourcing components from developing regions, the strain on automotive supply chains is such that urgent deliveries can play a decisive role in keeping assembly lines running. Evolution provides a bespoke transport solution for each individual shipment, often using a combination of private aircraft, dedicated road transport and on-board couriers to make sure their customers time critical deliveries arrive on time.

It is simply not practical for companies such as Cable&Wireless Worldwide to keep high stock levels of specific components, comments Brad Brennan, managing director, Evolution Time Critical. By drawing on our international network of logistics contacts, we can offer telecommunications companies a cost effective alternative to holding high levels of slow moving, high value items.

Evolution Time Critical has recently been presented with the Frost & Sullivan 2010 European Logistics Vertical Market Penetration award for its strong growth and performance in the emergency logistics sector.

About Evolution Time Critical
Evolution Time Critical is the worlds leading specialist in emergency logistics for the automotive industry. Analysts are available 24 hours a day, ready to develop and implement solutions in any part of the world within a 15-minute response window, calling on a vast range of techniques, skills and contacts to ensure that goods reach their destination on time.

The skills of Evolutions team are also available for consulting projects, helping clients to achieve additional savings in their supply chains while also strengthening and improving manufacturing efficiency. Increasingly, Evolution has found that emergency logistics is playing an integral role in lean strategies as the automotive industry returns to higher production volumes, allowing further inventory reductions while maintaining the reliability of deliveries to manufacturing plants.

The expertise and techniques developed by Evolution for the automotive sector are also benefiting the aerospace and marine industries, where the company helps clients to release capital trapped in spare parts by facilitating urgent parts deliveries, and return aircraft and ships to service more quickly.

About Cable&Wireless Worldwide
Cable&Wireless Worldwide (LSE: CW.) aims to be the first-choice provider of mission critical communications. The Company is one of the world's leading critical communication providers delivering a range of high-quality managed voice, data and IP-based services and applications to large corporates, multinational companies, governments, carrier customers and resellers across the UK, Asia Pacific, India, Middle East & Africa, Continental Europe and North America.

In the UK, Cable&Wireless Worldwide owns the countrys largest fibre network dedicated to business users of telecoms reaching 20,500km in length, and providing ubiquitous UK access through a combination of fibre, digital, microwave, radio and leased circuits. The network has presence in more than 400 towns and cities in the UK, with 802 unbundled exchanges covering 55% of the population.

On an international scale, Cable&Wireless Worldwides global next-generation network (NGN) stretches to more than 500,000km, including interests in 69 global cable systems, and provides connectivity to 153 countries. The Companys Multi-Service Platform, an IP-based next-generation platform that operates across the NGN, offers a single environment on which voice and data applications can be converged to drive business efficiencies. The network is uniquely designed with inbuilt resilience and the capability to re-route traffic across diverse paths in the event of failure of one or more paths, particularly at the international level.

With more than 6,300 colleagues globally, Cable&Wireless Worldwide is committed to delivering exceptional customer service and developing long term partnerships with its customers.

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