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UK based author of business management systems, Exel Computer Systems, has partnered with Telematics Service Provider, Cybit, to offer a fully integrated, out-of-the-box Field Service Management (FSM) and Vehicle Tracking solution.
Historically, companies would have had to invest in two separate systems to meet the challenges of delivering a complete mobile field service solution. This would necessitate a degree of data duplication on each system as well as increasing time and resources required to update and manage each system.
Rue Dilhe, Exels Managing Director, explains how Exel and Cybit bring together unparalleled levels of expertise in this sector. This agreement will allow Exel to offer an enhanced product to our customers by bringing together two very important, and yet historically separate business systems, namely the field service management system and the vehicle tracking solution. Companies that use our Eagle Field Service solution to manage and organise their remote service engineers will also be able to track and report on the location of those engineers in real-time, thereby improving operational control and increasing customer service levels.
Cybits Group Sales and Marketing Director, John Wisdom comments on how the two solutions complement each other perfectly. Cybit has a proven history of providing our customers with the right tools to manage a mobile service workforce effectively and profitably. By integrating with Exels Eagle Field Service solution it will allow those same customers to implement a complete mobile management solution, which provides real-time information and resources to the field based engineers.