HighJump Software, a global provider of supply chain execution solutions, has announced Umpqua Dairy has reduced its direct labor expense, increased efficiency and improved customer service since implementing solutions from HighJump Software.
HighJump Route Administrator and HighJump Route Assistant support Umpqua Dairys growing direct store delivery (DSD) operations, including 70 route drivers. Umpqua Dairy manufactures and distributes dairy products throughout Oregon, Washington, Idaho and northern California.
The HighJump Route Administrator DSD route accounting system creates the backbone of the Umpqua operations, managing the routes, hand-held computing devices, customers and driver schedules. It also integrates with the companys ERP system. Umpqua Dairy route drivers utilize mobile handheld devices powered by HighJump Route Assistant. The solution automates daily settlement processes, eliminates paper invoices, and transfers data electronically in real-time.
As a family business, it is of utmost importance to us to provide high quality service to our customers, said Steve Feldkamp, Chief Operations Officer, Umpqua Dairy. Our HighJump solutions provide our route drivers with immediate access to up-to-date order and customer information, enabling our customers to make more-informed buying decisions. Customers also appreciate more accurate, electronic invoices.
Umpqua Dairy has also achieved cost savings through reduced labor spending and paper consumption. Before implementing its HighJump solutions, Umpqua had 10-12 people across the companys seven distribution centers that had to help check-in the route drivers when the drivers returned. Now, the check in process is completely automated, eliminating mistakes and inaccuracies and allowing for the labor to be re-deployed to other tasks. Additionally, route drivers are becoming more efficient, completing their routes faster and allowing for additional stops. The electronic transmission of data has eliminated confusion in the companys accounts receivable department and reduced its order-to-cash cycle.
Umpqua Dairy has clearly taken its operations to the next level with its HighJump direct store delivery solutions, said Timothy Campbell, President and CEO, HighJump Software. With a broad suite of solutions and a strategic commitment to the DSD software industry, HighJump Software helps companies achieve higher sales, lower costs and improved margins while maintaining low total cost of ownership.
About Umpqua Dairy
Umpqua Dairy Products, Co. is one of the Northwests leading dairy and ice cream companies, serving grocery retailers, restaurants, foodservice, schools and hospitals throughout Oregon, Washington, Idaho and California. About HighJump Software Inc.
Forward-thinking companies entrust HighJump Software to power their supply chains. HighJump Software simplifies the art and business of creating, selling and moving products across global networks. HighJump Software has helped more than 1,500 clients worldwide drive growth and manage change.