Blackbay has signed a contract with Star Track Express to supply a real-time mobility solution that will enhance customer service and streamline business processes.
Star Track Express, is one of Australias leading express freight and logistics providers with over 1,500 drivers in the field, handling over 1,000,000 scans per day. Blackbays Delivery Connect mobile workforce software, running on Intermecs GPRS and GPS enabled CN3 rugged mobile computers will provide real-time visibility of Star Track Express drivers and their consignments.
As our business continues to grow it is important that we are able to meet the increasing demands of our customers to track their pickups and deliveries online, said Max Robson, Director of IT, Star Track Express. Whilst we already have an excellent service record, to achieve this continued growth we needed to replace the remaining manual, handwritten elements of our operating procedures with a fully integrated mobility solution. At the same time as improving customer service, the new solution will enable us to improve our existing business processes and increase our levels of productivity and efficiency.
Blackbay was awarded the contract following a competitive tender process. We were looking for a supplier that could demonstrate capability in a number of key areas. This included the ability to demonstrate proven, robust and scalable technology which delivered a future proof platform that can be enhanced to grow with our business. Of equal importance to the project was a supplier that understood our marketplace and the issues facing our business, continued Robson.
Blackbays complete mobility solution will allow Star Track Express to automate its entire delivery and collection process in real-time by enabling its drivers to scan all items both within and outside the depot, electronically manifest consignments, collect proof of delivery via sign on glass and to accept and complete pickups in the field. Delivery Connect will allow the transfer of this information from the CN3 directly to the Star Track Express back office systems providing instant visibility on the whereabouts of drivers and their consignments to the organisation and its customers.
Star Track Express has always been innovative in its use of mobile technology to continually improve the service it offers to its customers and to ensure the organisation is operating as efficiently and productively as possible. Blackbays Delivery Connect will play a key role in enabling Star Track Express to achieve its business objectives. It will help to cut operating costs by reducing the time each job takes to complete, eliminate errors so that deliveries or collections are made on time and in full, improving invoice accuracy and turnaround, all leading to a reduction in back office administration, concluded Dave Ffowcs Williams, Sales Director - AsiaPac, Blackbay.