Global supply chain optimisation provider Manhattan Associates and NYK Logistics, the logistics division of NYK Group, the ninth largest logistics services provider in the world, have successfully completed a joint project to deliver an advanced fulfilment solution to serve the French dealership network of Komatsu, the diversified provider of industrial-use products and services.
The new solution has equipped Komatsu with a fully optimised supply chain operation in France, enabling the company to deliver complex orders on a next-day, pre-8 a.m., delivery basis to all of its 75 French dealers.
The joint project has involved the implementation of Manhattan Associates Warehouse Management solution (WMS) to run a Komatsu-dedicated section of a large NYK Logistics distribution hub in South-West France. The facility is part of NYK Logistics Parc des Chnes site in Saint Quentin Fallavier, near Lyon, which boasts more than 100,000 square metres of storage space. NYK Logistics solution was chosen in the wider context of a transformation project Komatsu is undertaking to optimise its entire European distribution operation. The broader European initiative will replace Komatsus incumbent centralised distribution model which revolves around a single European DC located in Belgium.
Komatsu wanted to find a location in France that would allow it to optimise the level of service it provides to its network of 75 French dealers. Jean-Marc Leblond, sales director and project manager at Komatsu, commented, We needed an advanced supply chain solution to support the rapid development of Komatsus business in France as well as the rest of Europe. Equally important was our need for a solution that could handle the demanding nature of our dealers orders, which rely on us having complete visibility of inventory and our operational processes.
Jean-Marc Leblond continued, We deployed the NYK Logistics / Manhattan Associates solution because their combined offering not only allowed us to meet these primary objectives but also allowed us to streamline our entire supply chain operation through the introduction of new techniques like flow management that have improved the speed at which we can ship goods to our dealers. Within the first few weeks of go-live, we saw immediate benefits. Whilst the order-to-delivery cycle time previously required several days, we are now able to guarantee to our dealers that any order sent before 5 p.m. will be delivered next day before 8 a.m.
Because dealer orders can consist of a large number of diverse goods with very different product characteristics, and because Komatsu was looking for a much tighter order cycle timeframe, Komatsus supply chain needed a well-oiled and high-precision fulfilment solution, commented Marc Richard, support director at NYK Logistics France. Komatsu sought a solution that was oriented around optimised information processes, rather than meeting just the volume objectives of a classic fulfilment operation. Additionally, Komatsu wanted us to work with a warehouse management solution provider that would allow us to easily and rapidly replicate the new supply chain model in other regions of Europe. This first project has been a great success and we look forward to continuing to work alongside Manhattan Associates to support Komatsu in France as well as other countries across Europe.
Komatsu Ltd. (Komatsu), established in 1921, is a diversified provider of industrial-use products and services. While remaining an international leader in the field of construction and mining equipment, the company continues to expand its business in electronics engineering and other solutions-based operations. Komatsu is also the world's second largest maker of earthmoving equipment. By upholding quality and reliability as the most important elements in its drive to be a full-fledged global corporation, Komatsu is committed to providing safe, innovative products and services that best meet the needs and expectations of its customers around the world. For more information, please visit www.komatsu.com.
About NYK Logistics
NYK Logistics delivers fully integrated logistics solutions tailored to the needs of its customers and is now recognised as one of the leading logistics providers in the world. Its diverse range of logistics services include warehousing & distribution, freight forwarding, international network solutions, supply chain consulting, and IT solutions.
NYK Logistics is a part of NYK Group, which was founded in 1885. Since its founding, NYK has grown to become one of the world's leading transportation companies. The NYK group has more than 50,000 employees around the world and offers a wide range of logistics and transportation services. For more information, please visit www.nyklogistics.com
About Manhattan Associates, Inc.
Manhattan Associates continues to deliver on its 17-year heritage of providing global supply chain excellence to more than 1,200 customers worldwide that consider supply chain optimisation core to their strategic market leadership. The companys supply chain innovations include: Manhattan SCOPE, a portfolio of software solutions and technology that leverages a Supply Chain Process Platform to help organisations optimise their supply chains from planning through execution; Manhattan ILS, a portfolio of distribution management and transportation management solutions built on Microsoft.NET technology; and Manhattan Carrier, a suite of supply chain solutions specifically addressing the needs of the motor carrier industry.