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Infor has announced that Nakheel has successfully deployed Infor EAM Enterprise Edition, formerly named Datastream 7i, and invested an additional $3 million in licenses, which will enable all of Nakheels operational users to track, measure and control the performance of assets.
This improved visibility will enhance customer service and ensure that efficiencies are maximised across Nakheels property portfolio, which includes the Palm trilogy - the worlds three largest man-made islands.
Infor EAM is integrated with Nakheels existing CRM system, facilitating a holistic view of all company and third party assets and maintenance processes, and allows users to track service requests in real-time. Assets from bridges and cranes to pumps and air conditioning systems, can now be serviced with an improved turnaround time thus maximising productivity whilst minimising costs.
The advanced functionality inherent in Infor EAM allows Nakheel to escalate priority service requests, while an online portal enables Nakheels customers to check the status of their work requests and scheduled maintenance.
Infor EAM enables us to honour our customer service agreements across millions of assets, said Chris ODonnell, CEO, Nakheel. We had no hesitation in capitalising on the benefits realised in the pilot phase by extending our investment in the solution. The additional licenses empower all users in our Dubai operations to measure the service levels, reliability and cost of assets across our property portfolio. This degree of visibility and control will help us to identify areas where costs can be reduced and service levels improved.
Nakheels extended investment in Infor EAM is testament to the functionality built-in to the solution, comments Paul Hammond, GM & RVP Middle East, Infor. Infors EAM solutions enrich the operations of enterprising companies like Nakheel through providing them with the tools to better manage their assets. Nakheel is already benefiting from accelerated productivity and tighter cost control, which is vital as the company continues to grow its property development and management portfolio.
The successful implementation of Infor EAM is supported by Infors Dubai-based partner, Intertec Systems.
About Intertec Systems
Intertec Systems LLC is a leading information technology solution company focused on empowering businesses with cutting-edge technology. Established in the UAE over 15 years ago, its operations today have also spread to India, with branches in Bangalore and Mumbai. The Intertec product range is diverse and designed to optimise the business process specific to focus industries, including Government, Finance & Banking sector and Corporate (Enterprise & SMB).
Infor acquires and develops functionally rich software backed by thousands of domain experts and then makes it better through continuous innovation, faster implementation options, global enablement, and flexible buying options. In a few short years, Infor has become the third largest provider of business software. For additional information, visit www.infor.com