Paragon Software Systems has added real-time reporting and mobile messaging to its range of routing and scheduling solutions.
Integrated Navman satellite tracking gives a live view of the fleets performance against planned routes and provides customers with delivery updates using text messages.
Traditionally transport companies tend to offer relatively broad time windows but with Paragon Fleet Controller text message functionality customers no longer need to wait around for their delivery as they can be forewarned automatically that the goods are on the way. If the delivery vehicle is running late transport managers can also inform the customer that there is a delay, which also helps ensure good customer relations.
With the built-in messaging functionality of Fleet Controller, the transport management team can enhance a companys frontline customer services. Text messages direct to the customer take away guesswork and avoid frustration over delivery times. It means that customers are able to have a clearer picture of when they can expect their delivery and having accurate information also enhances the accuracy of the transport plan, says William Salter, Paragons Managing Director. Transport managers will be able to see precisely how long it takes to make each delivery and adjust the plan accordingly.
Fleet Controller integrates with Paragons routing, scheduling and transport optimisation systems, analysing vehicle location and status information via real-time satellite communications. With this highly accurate information, the transport planners are able to analyse the true delivery performance against key performance indicators, enabling them to improve operational management, customer service and driver activity.
Paragon Software Systems plc provides optimisation solutions for routing and scheduling, resource management and transport execution. The company has an unparalleled track record of successful software implementations with over 1,500 systems installed in more than 33 countries worldwide. Paragon provides software solutions for operations ranging from 10 vehicles based at a single site to hundreds of vehicles running out of several sites.
Paragon software is used for routing and scheduling optimisation on a daily basis; managing transport resources; rationalising fixed routes; strategic planning and modelling; scheduling home deliveries continuously as orders are being confirmed; and managing the execution of the transport plan in real time using vehicle tracking technology.
With clients including Tesco, Royal Mail Group, Harrods, Mastercare, CEVA Logistics, Wincanton, DHL Exel, Norbert Dentressangle, Pirelli, Greene King, John Lewis, Argos and Rank Hovis, the company has the experience to ensure that distribution problems are translated into software solutions that provide real benefits for clients.
Paragon solutions are helping hundreds of companies across the globe to cut transport costs, improve operational efficiency, reduce planning time and raise customer service levels, and frequently underpin a client's strategic business growth objectives.