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Consafe plans to use the solution to fulfill what it calls its CRM Vision, involving all of its employees in the Customer Relationship Management process.
Consafe Logistics, a key player on the European mobile logistics solutions market, has chosen Exact Software, a global market leader in fully integrated business solutions, to realise what it calls its Customer Relationship Management (CRM) Vision. With Exacts state-of-the-art, multi-faceted solution, Exact Synergy Enterprise, Consafe intends to help all of its 400 employees contribute to customer care.
In the Consafe Logistics group, CRM is defined as support in all internal and external processes with the aim of increasing our customer focus. Our vision is that in the future we will have a CRM process that involves all employees within the Consafe Logistics group, Mattias Hagman, Managing Director, Consafe Logistics AB.
Using the Exact Synergy Enterprise platform, Consafe can carry out all CRM processes on a central, web-based database, giving each employee self-service access to customer information according to pre-defined rights. The solution connects all employees and departments to CRM processes, raising awareness of customer needs and enabling closer, more customer-oriented collaboration.
With Exact Synergy Enterprise, Consafe can grow into the future using a single, front-office solution to manage customers internationally, helping all employees strive toward one common goal, Henk Adriaans, Sales Director EMEA.
During the implementation, the two companies will work closely together to define the scope and specifics of Consafes CRM concept. When this concept is realized with the help of Exact Synergy Enterprise, all Consafe employees working in different areas, such as Human Resources Management, Project Management, Knowledge Management and Support will be more closely involved the groups CRM processes, able to use their individual roles to optimize the CRM focus and continually improve customer service.
About Consafe Logistics
Headquartered in Lund, Sweden, Consafe Logistics is one of Europes leading suppliers of mobile logistics solutions to customers using logistics to improve their competitiveness. The company develops, implements and supports solutions throughout the whole supply chain, mobile IT solutions, consulting within logistics and process improvements.
Consafe Logistics has sales of around 70 million Euro and 400 co-workers. The companys business is divided into four business areas: Manufacturing, Mobile Solutions, Warehouse & Distribution and Supply Chain Consulting. Consafe Logistics helps customers in over 20 countries throughout the world from its subsidiaries in Sweden, Norway, Denmark, Holland, Poland, Russia and the UK. Consafe Logistics is part of the JCE Group AB.
About Exact Software
Established in 1984, Exact Software is one of the worlds leading providers of business software solutions. Its integrated solutions comprise traditional enterprise resource planning (ERP) as well as related software solutions such as human resource management (HRM), customer relationship management (CRM), corporate performance management (CPM), project management and electronic workflow.
Exact is headquartered in Delft, the Netherlands and has offices in Europe; the Middle East; North, Central and South America; Asia; Australia and Africa. With around 2,750 employees, subsidiaries in more than 40 countries, and solutions available in 40 languages, Exact currently serves customers in more than 125 countries.
Revenues in 2007 amounted to 252.1 million. Exact Holding N.V. has been listed on Euronext Amsterdam since June 1999.
About Exact Synergy Enterprise
Exact Synergy Enterprise is a fully integrated, browser-based front office solution that works in conjunction with traditional ERP applications. It offers a platform for online communication and collaboration through which it facilitates information sharing among all resources in and around an organization. It focuses on automating value creation and delivery processes, and covers solution areas such as HRM and CRM as well as document, workflow and project management.