Aeromark tracking solution helps enhance customer service and SLA performance

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SPG Ltd, a leading retail refrigeration services company, has successfully deployed Aerotrack, a vehicle tracking solution from Aeromark, an innovative mobile technology company. 

Deployment of Aerotrack will help SPG to improve the service to its customers and to more efficiently meet service level agreements (SLAs) through improved visibility of its mobile site installation and service engineers. 

Aeromarks Aerotrack has proved to be a very cost effective solution.  It provides all of the real-time tracking capability we require and a key plus for me is that I can access information via the web from home, out of core business hours, said Dennis Young, Transport Manager, for SPG.  As a modular system we only have to pay for the service we want and not for functionality we do not currently need.  However, as and when our business requirements change we can upgrade the service to add increased features to meet our new requirements.

SPG is a 24x7 operation. The nature of the refrigeration market means that it has to react quickly in order to get its engineers on site to resolve issues as soon as possible.  The bulk of our customers are supermarket chains and it is vital for them that their refrigerated goods are kept at the required temperature.  Perished stock costs money and means they are unable to meet the demands of their customers, explained Young.

In order to improve the monitoring and management of its mobile engineers SPG required a tracking solution.  We were looking for a solution to help us to ensure that our engineers could rapidly respond to customer call outs.  We needed to be able to quickly and easily identify the closest or most available engineer. Additionally we wanted track the exact location of our vehicles, what time they left the depot, what time they were likely to arrive at the customer site, when they arrived and how long they were there, added Young. 

Installation and repair of refrigeration equipment often takes place out of normal office hours and it was important that SPG was able to deploy a solution that allowed it to accurately cross reference actual events against those manually entered on engineers worksheets.  This is important in meeting and proving SLAs, especially if a customer questions when an engineer arrived and the length of time he was on site. 

With sites in and around St Neots in Cambridgeshire, SPG offers a full provision of services from initial design and testing, case manufacture, endwall production and final on-site installation.

Aerotrack has helped us to be more responsive. We can now instantly track where our engineers are located and can quickly identify which is the nearest to a job.  This has resulted in improved productivity and efficiency which in turn enables us to offer better services to our customers, concluded Young.

 

About SPG Ltd

SPG Limited was established in 1987 to service the needs of the retail refrigeration market.  SPG has since grown into one of the largest independent companies in its field in the UK employing directly more than 125 personnel.  With sites in and around St Neots in Cambridgeshire, SPG offers a full provision of services from initial design and testing, case manufacture, endwall production and final on-site installation.  It has over 300,000 square feet of manufacturing and storage facilities reaching over the four sites which enable SPG to offer storage for over 1000 cases.  In addition to the core business is the supply of point of sale display equipment, case spares and servicing.  SPG also specialists in the refurbishment and modification of existing cabinets - both on and off-site and provides removal and disposal services for redundant cabinets a truly cradle to grave operation.

 

About Aeromark

Aeromark is a provider of mobile technology and the next level of telematics, Optimatics.  It has recently announced Workflow DynMX, a new technology that transforms the way in which mobile workforce PDA applications are designed and deployed.  Based on an ASP model, Workflow DynMX uses Aeromarks new RapidXB technology and its Binary Token Protocol (BTP), enabling PDA applications to be deployed in half the time resulting in significant cost reductions when compared with competitive solutions.  Aeromarks Optimatics is a powerful technology platform specifically designed for companies with field-based staff. 

Also based on a simple ASP model with an intelligent interrogation engine at its core, Optimatics combines complex data feeds from Aeromarks telematics systems with its own and other third party solutions to deliver previously unattainable analysed data.  Access to this new data helps organisations to reduce operating costs, optimise productivity and increase customer service levels.  Aeromarks are the only systems to gain the status of a Branded Solution for Orange and Preferred Telematics Partner for Vodafone.  Aeromark also offers end-to-end support to its customers and its systems are warranted for life.

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