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Established for over 40 years, Lakeland is one of the leading names in UK kitchenware and homeware products. Founded by Alan Rayner, Lakeland is a family-run business that operates from its Kendal distribution centre supplying products for mail order and to the companys growing number of retail outlets nationwide. Now run by sons Sam, Martin and Julian Rayner, Lakeland continues to grow, attributing its success to following the same simple philosophy as used by their father: Always look after the customer and the business will look after itself.
Fit for purpose
As demand for the companys mail order services increased, Lakeland made the decision to build onto its existing Kendal site to deliver a state of the art 80,000 sq ft direct despatch centre. In conjunction with the new facilities, Lakeland utilised the Monaco 7100 truck-mounted and Atlanta 8100 handheld terminals by Belgravium, which successfully helped increase the pick, pack and despatch rate up to over 10,000 orders a day. The fit-for-purpose Monaco and Atlanta have proved to be ideal for Lakelands warehouse operations and, with their extensive functionality and ergonomics, have provided Lakeland with real-time visibility of its facilities; improving accuracy and productivity, and contributing significantly to the companys high customer service standards.
Utilising the same philosophies, Belgravium has built a strong and successful business relationship with Lakeland, which has seen the vendor fulfilling Lakelands mobile computing requirements for nearly five years. With the existing equipment still in operation at Lakelands Kendal distribution facility, the continuing growth in business has resulted in a recent additional order for a further quantity of Monaco terminals. In addition, Belgraviums support and maintenance package continues to provide Lakeland with a high level of customer service.