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Microlise has appointed Jackie Mitchell (pictured) as Director of Customer Advocacy.
In this newly created role, Jackie provides an interface between Microlise and its customers to both measure and optimise the 'customer experience'. Jackie's appointment underlines the Microlise commitment to delivering the highest quality customer service.
Jackie is well qualified for this new position having spent the past nine years in various roles at Microlise involving the delivery of projects to customers, ultimately as Operations Manager. Within the new role she will be totally focused on maintaining close contact with customers so as to measure their level of satisfaction and identify opportunities for Microlise to implement business and process changes that improve performance and enhance the customer experience.
Commenting on her appointment, Jackie said, "At Microlise, we want our customers to be so delighted with the solutions and services we provide that they actively recommend Microlise to others. To achieve this we are striving to provide a consistent customer experience of such distinction and value that it goes beyond simply delivering satisfaction. In addition to delighting our customers, we believe that this will translate into increased market share and help us to maximise customer retention. Ultimately, it is about making Microlise both easy and a pleasure to do business with"
Microlise develops and deploys a comprehensive range of innovative technology solutions designed to optimise the use of mobile assets and resources, including vehicles, their contents and mobile workers. With over 25 years experience in software and hardware development and deployment to call upon, Microlise offers a level of specialist expertise unparalleled in the industry.
Our comprehensive enterprise management portfolio comprises fully integrated planning, routing, scheduling, tracking, telematics and navigation solutions that maximise the efficiency of vehicle fleets and mobile workers. Deploying Microlise solutions enables our customers to enjoy a proven return on investment through lower costs, improved service, enhanced security and, as a result of greater efficiency and fuel savings, a measurably reduced impact on the environment.
Our ongoing success and growth is dependent on us continuing to deliver industry-leading technology solutions backed with service of the highest quality. We strive always to be easy to do business with and to be not simply a supplier to our customers, but also a trusted business partner.
Microlise is based in Nottingham, England and operates both nationally and internationally, directly and through a network of carefully selected partners and resellers.