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K3 Business Technology Group, a leading enterprise solutions company, has announced that its remote network support offerings are benefiting customers by maximising system uptime and ensuring the smooth running of their SYSPRO ERP applications.
The Microsoft Certified Gold Partner provides a full infrastructure design, implementation and support service to ensure that each implementation of SYSPRO ERP runs on a well maintained and optimised network. Customers gain immediate benefit from this expertise which allows them to get on with their business without the worry of system downtime.
K3 offers both reactive and proactive support. Customers with their own IT administration can benefit from reactive support which gives an additional layer of skills to back up their own IT capabilities. With reactive support the customer's IT administrator performs general IT support tasks and calls on K3 to deal with more serious or advanced issues.
Customers wishing to completely outsource IT management can opt for proactive support. Proactive support covers every element of IT. K3 ensures that the system is secure, backups are performed daily, system resources are monitored and all software updates including antivirus and OS upgrades are done regularly. K3 will also supply and implement new hardware solutions when required from leading providers such as Dell and HP. This ensures that each piece of equipment runs at its optimum and the entire system is in balance.
This type of outsourcing has brought significant financial savings for many companies, including Setten & Durward, a leading stationary manufacturer, which engaged K3 to take complete control of its IT resource. Theresa Morris, finance manager at Setten & Durward said: This is an extremely valuable service for us; it allows us to run the business, confident in the knowledge our IT is in good hands.
Proactive support packages can be tailored to customers' individual needs and can include network and server management, IT helpdesk support for PC troubleshooting, IT helpdesk support for error resolution and system downtime cover in the event of catastrophic failure.
Our network support packages provide customers with the reassurance that we are just a phone call away and that we are working with them to ensure that their systems are running smoothly. With K3 the headache and cost of running IT systems for our customers is minimised and instead they gain the full benefit of optimised efficient systems, says Howard Joseph, Managing Director, K3 Business Technology Group.
About K3 Business Technology Group
K3 Business Technology Group employs 90 people at its Manchester head office and its branches throughout the UK and Ireland. The company offers solutions in enterprise resource planning (ERP), customer relationship management, advanced planning and scheduling, warehouse management, human resources and e-business. SYSPRO is used by some 12,000 sites across the world. K3 Business Technology Group is part of K3 Business Technology PLC which is a global leader in providing next-generation enterprise software for businesses in the retail, manufacturing and distribution sectors. With more than 3,000 customer installations in over 30 countries, K3 is recognised as a safe, innovative and reliable provider of world-class solutions, backed by world-class service.
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