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Epicor receives top scores in software delivery and financing options for large enterprise and SMB markets in independent research report
Epicor Software Corporation, a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, has announced that Epicor received the top score (along with one other vendor) in delivery and financing mechanisms the company offers to large enterprises, as well as to small and medium size businesses (SMBs) in Forresters October 2007 report, The Forrester Wave: Enterprise Apps Software Licensing and Pricing, Q4 2007
The report evaluated the licensing and pricing strategies of leading enterprise applications vendors across 97 criteria report inclusion reflects vendors with the greatest mindshare and market presence. Epicor tied for first in both the large enterprise and SMB editions of the report for delivery and financing mechanisms, with earned perfect scores in hosting options, lease to buy, financing options, and delivery options contributing to this success. Overall, Epicor was named a leader in the SMB edition, and a strong performer in the large enterprise edition of the report, scoring among the top three vendors for license support.
Authoring analyst R. "Ray" Wang of Forrester writes, Much of Epicor Softwares success stems from its overall good marks and the strong service orientation remarked by many of its customersEpicor Software should be considered by midmarket enterprises and divisions of larger enterprises for its leadership position and stronger than average support for the enterprise software licensee bill of rights.
The report continues, Both vendor supplied references and Forresters own experience with Epicor Software customers validates Epicor Softwares focus on delighting the customer. References cite the convenience of a single support account manager, excellent communication of changes, professional and courteous relationships, and top-notch listening skills.
Our commitment to serving the customer is a guiding principal, from our executive management team throughout the entire Epicor organization, says James Norwood, vice president of product marketing for Epicor. Whether serving the large enterprise or the midmarket business, we offer innovative solutions, with flexible licensing and pricing options, coupled with a world-class service and support organization. Being named a leader in the SMB edition and a strong performer in the large enterprise edition of this Forrester Wave are testament to our ability to cater to the comprehensive needs of all our worldwide customers.
About Epicor Software Corporation
Epicor, named one of FORTUNE magazines 100 Fastest-Growing Companies in 2006, is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional services automation (PSA) software solutions to the midmarket and divisions of Global 1000 companies. Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages. Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage. Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow. Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Epicors worldwide headquarters are located in Irvine, California with offices and affiliates around the world.
Forrester Research, Inc., The Forrester Wave: Enterprise Apps Software Licensing and Pricing, Q4 2007 (Oct. 15, 2007)