Third-party survey reveals increased need for email archiving solutions

Corporate Email Data Left Vulnerable, Uncaptured among Companies with Mobile Employees

Email archiving is still in its infancy, according to independent survey results released by C2C, the leading supplier of enterprise email archiving software. While IDC forecasts email archiving applications to see an annual growth rate of 23.4 percent through 2011, only a small percentage of the companies polled have a solution in place, but the interest level is high. User time constraints, costs, search ability and recovery are among the most problematic factors in email management and are escalating interest and activity in this rapidly growing market.

The recently conducted third-party email archiving and management survey featured hundreds of respondents, including network administrators, system managers and other IT personnel from organizations of all sizes, who were asked questions pertaining to their companys email infrastructure and the methods they use to archive email data for long-time retention and to satisfy regulatory compliance requirements.

Among the surveys findings:

Only 24 percent of respondents named an email archiving product or solution when asked to describe their current email archiving solution. Thirty-seven percent were under the impression that using PSTs is the same as email archiving, while 39 percent confuse backup and email archiving.

The most important consideration of email system recovery and data re-acquisition is the time to restore email system availability (85 percent of respondents agreeing) with the ability to restore archived data to any convenient device with immediate access to the recovered data (78 percent of respondents agreeing to each).

Fifty-seven percent of respondents want to do live searches before archiving, with 13 percent saying they see no need for searching email content at all. The remaining 30 percent only want to search archived content. Most of the archiving solutions available today do not provide the ability to do live searching.

The most important applications for email archiving solutions is to integrate with system management applications (84 percent) and security and storage management applications (82 percent each), demonstrating that todays customer wants their email archiving integrated with other parts of their corporate system.

An amazing 51 percent of system administrators do not consider relying on PST files as a problem.

Forty-seven percent of those surveyed said they never check the integrity of access to mailboxes for any level of employee, including C-level employees. This is a stunning figure given the amount of hacking and general system abuse and the fines handed out by SEC and other organizations for failure to keep data secure and available.

Of respondents answering important, very important, or of greatest importance, the most problematic issues facing organizations include increasing backup and restore times (59 percent); costs associated with messaging-related storage (53 percent); finding messages and message content (51 percent); and poor email server performance and use of .PST files (49 percent each).

It is always interesting to see the results of surveys like this one that report real world usage of email applications in a way that many people might find surprising from any preconceived notions they may have, said Dave Hunt, CEO at C2C. I am surprised by the casual attitude taken with mail system security and the retaining of important data in PSTs. I would venture to say that those who have left these holes in their email management probably feel that it is too difficult or time consuming to perform these operations better. Solutions such as our Archive One can definitely help. I doubt if C-level management is really aware of the exposure their companies have.

C2Cs Archive One solution helps organizations solve the headaches of email capacity management, enforce email retention policies and comply with various regulatory requirements regarding the use and retention of email, such as Sarbanes-Oxley, Freedom of Information Act, HIPAA, Gramm-Leach-Bliley, SEC and NASD Directives. Archive One technology is built on a proprietary advanced analytical search and policy enforcement engine, made up of nearly 50 analysis criteria used throughout the product line to centralize, automate and accelerate tasks which reduce risk associated with email and improve system usage.

About C2C

C2C offers unsurpassed email archiving and management solutions, which reduce risk, optimize performance and minimize compliance issues for over three million users at more than 2,000 organizations worldwide. Based on its in-depth understanding of message management, C2C developed its award-winning Archive One suite to help organizations comply with industry regulations while minimizing mailbox size. C2C also offers rapid-response tools for email performance, security and crisis control. The Company, a Microsoft Gold Certified Partner, supports organizations in government, manufacturing, finance, education and healthcare industries, including Fortune 1000 companies. Established in 1992, C2C is a privately held company with US offices in Springfield and Westborough, Mass.; and Reading, Berkshire in the UK.