Epicor empowers information workers with rich portal content, new collaborative capabilities

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Role-based, Industry-specific Service and Supply Chain Content Packs Drive Enhanced Value from Epicor Solutions

Epicor Software Corporation, a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, has announced its continued support of the information worker through the delivery of feature-rich content packs for Epicor Portal. A server framework for self-guided, role-based access to Epicor applications, Epicor Portal enables buy-side, sell-side and cross-enterprise collaboration, intuitive decision support and an enhanced end-user experience.  Pre-defined content packs for managing common customer and supplier relations, as well specifically targeted industry content for professional services organisations, are now available.

Epicor Portal extends the reach and power of Epicor solutions by providing the latest technology for unprecedented collaborative access to data within Epicor and other line of business systems from easy-to-access Microsoft SharePoint pages. The newly released content packs provide pre-built comprehensive views that offer immediate value to users helping to ensure a solid foundation for greater business intelligence and the development of additional personalised content by the knowledge worker.

Epicor Portal extends collaboration outside the enterprise to customers, suppliers and the broader value chain, providing increased communication and delivering far-reaching visibility into shared processes while supporting greater business transparency.

Enabling Transparency in the Supply Chain

The Supplier Content Pack supports transparency in the vendor-supplier relationship by placing at the fingertips of business users on each side, comprehensive information about suppliers, orders, returns, debit memos, vouchers and payments.  Epicor Portal empowers the supplier to find answers through views to all open purchase orders (PO), including items and quantity details.  Furthermore, because information is populated from data within the core Epicor system and always available in a secure environment to trusted users, Epicor Portal reduces follow-ups and administrative activity while promoting efficiency.

Complete Visibility for Project-Based Service Firms

The Professional Services Content Pack is a collection of over 110 new Epicor Portal views that provides an intuitive environment for browsing key metrics, drilling-down to supporting detail and combining metrics for an overall real-time indication of specific project, portfolio or entire practice health.  The content includes a number of role-based and personal views that filter transactional information based on the user ID.  For example, views on underlying project data show the resource availability for the scheduler, project hours actual-to-task detail, and pending action items such as approval requests for insufficient resource hours reported. Client relationship views provide opportunity details by sales area and complete client account notes including project and accounts receivable information.

Helping the Customer to Self-Service

The Customer Content Pack provides an intuitive combination of pertinent information for easy access and action by customers. From details on order history, order status, invoices and payment, to logging and reviewing progress on open service calls, Epicor Portal supports the need for multi-channel, anytime, anywhere service while enhancing the customer experience.

Empowering the Enterprise Information Worker

In addition to collaborative benefits for external communities like suppliers, partners and customers, Epicor Portal provides significant value to an enterprises own business users. For example, the Customer Content Pack provides trusted employees, who may not necessarily have access to the companys core Epicor business system, with the ability to browse more comprehensive internal customer information and quickly drill down to supporting details as required. All views within Epicor Portal are designed to present personalised information based on the individual.  For example, salespersons can access views that display details about prospects, customers and opportunities, while consultants will have views that display information about individual time and expense entries, projects and utilization. Managers can access views for key metrics for all their employees, providing a complete picture of activity and resources.

Epicor Portal and portal content packs are quickly deployable as an extension of Epicor solutions and provide users with an intuitive environment for data exploration and decision support. Furthermore, the content packs, which deliver pre-defined views as SharePoint Web parts, are easily added to multiple SharePoint pages and provide for two-click navigation between linked Web parts to easily find the data that is most important to the user.

Epicor Portal satisfies the increased need for collaboration among all information workers - from customers, suppliers and partners to employees - by delivering better and more transparent management of distributed information from a central, secure point of access, said James Norwood, vice president of product marketing for Epicor.  The new portal content packs extend the substantive value of Epicor Portal by putting literally hundreds of pre-defined key information indicators in the hands of consumers for immediate results. Through a deep understanding of Epicors enterprise business applications, the industries they serve and the processes they enable, we are able to save business users substantial time and cost while returning significant value in terms of greater operational visibility.

 

About Epicor Software Corporation

Epicor, named one of FORTUNE magazine's 100 Fastest-Growing Companies in 2006, is a global leader dedicated to providing enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional services automation (PSA) software solutions to midmarket companies and divisions of the Global 1000.  Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages.  Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage.  Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow.  Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low total cost of ownership.  Epicors worldwide headquarters are located in Irvine, California with offices and affiliates around the world. 

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