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Infor ERP SyteLine Provides Company-Wide Visibility to Manage Rapid Business Growth and Improve Customer Service
Infor has announced that Denman Group Ltd, a contracting and facilities maintenance company which installs and maintains refrigeration equipment for major retail chains across the UK, has chosen Infor ERP SyteLine, integrated with Field Service Plus (FS+), for 300 users. The industry-leading solution will provide real-time visibility across Denman's entire business operations and extends this functionality to its field service personnel. SyteLine and FS+ will increase efficiency throughout the organisation by replacing the existing multitude of spreadsheets and databases on which Denman's business information is currently based, delivering data to desktops and mobile devices.
Due to be implemented in May, SyteLine will cater for all business processes ranging from the initial customer quotation through to the configuration and installation of a client's specific refrigeration needs, as well as subsequent maintenance. FS+ will also enable Denman's mobile field personnel to manage customer information in real-time, regardless of location. The comprehensive business intelligence capability will also provide all managers with a real-time 'dashboard' view of the business. Additionally, the solution incorporates engineer scheduling and diary management, management of client-by-client Service Level Agreements, project management and costing on installations and workflow.
"Infor ERP SyteLine with FS+ was the only real choice for Denman", said Mark Denton, managing director for the Denman Group. "In eight years, Denman has evolved to be a business which will deliver 50m of sales this year - we've simply outgrown our existing processes. All 300 Denman employees will have access to Infor's solution in one way or another - office based staff through their desk tops, site based operatives through PDAs, and Field Service Managers will have access through laptops and 3G cards whilst mobile."
"Infor continues to evolve its business-specific solutions with extended functionality to keep pace with customers' changing needs," said Mike Spragg, Head of Infor Service Management in the UK. "At a time when Denman is seeing significant growth in the market, Infor offers the company a vital competitive advantage by giving it the tools for enhanced operational visibility and service management, ultimately resulting in improved customer service. Because of SyteLine's advanced design architecture, the solution is a precise fit to Denman's requirements and will enable the company to adapt to any future changes without the need for bespoke programming or software upgrades."
Infor ERP SyteLine is a comprehensive solution that supports the business-specific processes and operational functionality requirements of companies as it includes capabilities for Designing, Configuring, Installing, Selling, Planning, Sourcing, Making, Delivering, Servicing and Finance. SyteLine's advanced automation technology enables customers to seamlessly improve processes as their business needs change, while the built-in scalability allows companies to add users, products, customers, branch offices or warehouses, and make other changes as their businesses grow.
The Denman Group provide facilities management and building maintenance solutions to multi-site operations to the retail, convenience, leisure, private and public sectors. The group has two divisions, Facilities Maintenance and Contracting. Denman cover all the following areas: Refrigerated Display Products; Food Production & Cold Storage; Food Preparation & Blast Chillers; Comfort & Close Control Air-Conditioning; Mechanical & Electrical Facilities; Heating & Ventilation; Plumbing, Drainage and Public Health; Energy & Environmental Solutions.
Infor delivers business-specific software to enterprising organizations. With experience built in, Infor's solutions enable businesses of all sizes to be more enterprising and adapt to the rapid changes of a global marketplace. With more than 70,000 customers, Infor is changing what businesses expect from an enterprise software provider.