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SPAR Dundonald, a six lane forecourt store in Northern Ireland, owned and serviced by the Henderson Group, went live earlier this month with Electronic Shelf Edge Labels (ESEL), Self Checkout and an improved Deals offering, giving it one of the most advanced convenience store solutions in the UK.
Self-checkout offers a fast and easy option for non fuel customers at the store while ESEL ensures shelf prices are always up to date, delivers paper and labour savings and flexibility in pricing to optimise sales and revenue.
The new advanced SPARPOS Deals Engine is able to handle multiple competing deals containing the same products. On each scan, it re-evaluates all possible deals that can be made up from the basket to ensure the customer gets the best deal available.
The software driving these enhancements has been developed by SPARs long term IT partner BCP (Business Computer Projects Ltd) in the latest version of its SPARPOS software. Behind the scenes, this software contains a completely revamped method of communications between till and back office and allows for mixed HYDRAPOS (fuel) tills and SPARPOS tills on the same site.
Neil Granleese, IT Manager at the Henderson Group: We are continuing to drive forward new ways of improving the customer experience in our stores and believe that self-checkout offers the convenience shopper a quick, easy and relaxing way of shopping. In addition, the new Deals offering is a market leader and ensures our customers will always get the best value for their money.
The Dundonald store is piloting the new technology which, if successful, will be implemented in other stores in the Henderson group and, potentially, to stores across the whole UK SPAR estate. Roy Ford, SPAR IT Controller: Self-checkout is not just for larger stores. We believe that many smaller express type stores could benefit from it, using it to smooth the peaks at lunch time or any other busy period within the store. Indications are good to date with some 20% of sales, on average, already going through the two self-check out tills at SPAR Dundonald.
Founded in 1979, Business Computer Projects Ltd (BCP) is a leading systems house specialising in supply chain solutions. Our Accord systems offer end-to-end, web enabled supply chain solutions for delivered wholesale, cash & carry and retail distribution. Dedicated versions are available for the food and drink sector where we are regarded as one of the market leaders.
All our systems have been developed using Progress 4GL ensuring they are user friendly and easy to tailor, with powerful, flexible reporting and management information facilities. Their OpenEdge(TM) architecture makes them suitable for use on a wide range of platforms, giving clients maximum choice and flexibility in hardware and operating system platform selection and allowing easy integration with many other technologies, such as .NET, Java and Web Services.
As a technology innovator, BCP systems are in the forefront when it comes to applying new technologies to the Food Industry Supply Chain. Recently these include Voice technology in the warehouse, using Web Services and EDI-INT for Supply Chain Integration and keeping abreast of new developments in the industry, such as Chip and Pin. We also operate a number of managed services for our clients, including AIMS (Accord Internet Messaging Service) for passing information reliably and securely between sites, an EFT Bureau and an EDI Bureau.
BCP clients include SPAR, Musgrave, BWG, William Morrison Supermarkets, Pets at Home.
About SPAR/Henderson Group
SPAR is the UK's leading convenience retailer and part of the world's largest food retail chain. There are over 2,600 stores operating under the SPAR fascia in the UK, 1,700 of which are owned and operated by independent retailers with the rest being company stores owned by SPAR wholesalers. The SPAR estate now encompasses petrol forecourts, traditional grocery outlets, CTNs and those stores with an off-licence background. SPAR is owned by six wholesale members each operating a distinct territory within which they have exclusive rights to supply SPAR stores and recruit new members. It operates through a central services company - SPAR (UK) Limited based in Harrow, Middlesex.